There’s a new X in town. WX – Workplace experience
Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it’s a must have. According to Gartner,1 “by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies.”
1 "How to Market and Sell Digital Workplace Solutions," Gartner, Craig Roth, Feb. 23, 2018
Transformation is required in three areas:
What keeps you up at night?
Are you looking to drive long-term growth, open up new sources of revenue or spark innovation? A modern workplace is the key.