Great customer experiences come down to people

Incredible modern customer experiences may be powered by technology, but they’re designed and built by people – for people.

Our storytelling and design-led thinking approach helps businesses maintain a customer-centric mindset to innovate and exceed expectations. Our proven strategies, experience design and technical capabilities, complemented by Sitecore’s technology, enable us to shape and design amazing customer experiences locally and scale globally at speed. We can help you improve marketing effectiveness, enhance brand recognition, and deliver significant business results.

“This is a great example of good user experience. Not only does the end consumer – such as physicians and patients – get a great experience, so do those who update and publish the content. It is critical to have an excellent platform with efficient, user-friendly and well-configured tools.”

Michael DeFerrari Director of Digital Publications, Merck Manuals, Merck & Co., Inc.

Get the most from Sitecore and go further with our holistic CX capabilities

Our end-to-end digital capabilities can help you maximise the value from Sitecore’s technology.

sitecore-experience-managementExperience management

We help you strengthen the overall customer experience by blending content management with personalization, targeting, AB testing and more.

iDays, innovation solutions, personalization assessments, Sitecore Business Optimization Strategies (SBOS™).


Through “headless,” or decoupled, CMS, we design, connect and deliver modern experiences on the channels your customers care about. This assures consistent performance from mobile to in-store brand moments and beyond.

Digital Studios, dedicated headless delivery center and capabilities.

sitecore-customer-analyticsCustomer analytics

We use the strengths of Sitecore Cortex™, Microsoft Azure, and Sitecore Experience Database (xDB) to help you get a 360-degree view of your customer. This enables you to deliver insights that help you meet and surpass customer expectations.

Our AI capabilities with Sitecore, and taking deep analytics even further with our advanced analytics engine.



Using Sitecore Commerce and Microsoft Dynamics together, we help you realize commerce opportunities within your current web experience, monetize your web channel, and connect your marketing, sales and service experiences.

How our award-winning and Microsoft-acknowledged leadership in ERP and CRM  enables differentiating foundations for successful commerce.

sitecore-cloud-transformationCloud transformation

Avanade provides the skills, capabilities and expertise to help you move your customer experience to the cloud through a transformational journey. Our cloud transformation and managed services offerings provide quick go-to-market solutions for medium to large enterprises that want high-performance customer experience platforms across their organisation and digital business. We help you migrate, transform, scale and get more ROI out of your platform through cloud infrastructures. The result: improved customer experiences.

How our Digital Marketing Managed Services and custom managed services enable you to focus on security and organisational excellence while we keep your IT running; Microsoft Azure and AWS capabilities, including our Cloud Solution Studio (CSS).

content management strategyContent strategy and management

Sidestep the dreaded content crisis by unifying content production, management, and content delivery in one place – then analyse results to see what’s working. Our Digital Studios teams can help you plan content and campaigns, personalising experiences across all channels including commerce.

How to take advantage of Sitecore Content Hub™ and deliver the right digital assets to your customer at the right time, on any channel.

    Disclaimer: This video is with an employee of Volvo Cars, in their personal capacity, and not as a representative of Volvo Cars.

    Meet our award-winning clients

    The power of the Sitecore Experience Platform combined with Avanade’s expertise enables clients to deliver great customer experiences. We’ve helped the following organisations win Sitecore Experience Awards:

    Subway – Best Business ROI
    Transforming the brand experience for the world’s largest restaurant chain with the power of personalised marketing.

    Read more about how we helped Subway deliver exceptional results.

    We’ve been building award-winning experiences for years. Previous client winners include global organisations such as Volvo Cars, Philippine Airlines, Merck & Co., Open Universities Australia, Nippon Paint, Microsoft, Tokyo Gas, ExxonMobil and more. Learn how we helped these brands use customer experience to drive measurable business outcomes.

    Giving you the expertise to succeed

    Our global creative and technology expertise helps you improve your digital customer experience and accelerate ahead of competitors. Leveraging our scale, resources and agility, we work with Sitecore to deliver a peerless customer experience partnership.

    We have:

    • 250 + Sitecore customers in 21 countries.
    • Delivered more Sitecore implementations on Microsoft Azure than any other provider.
    • 900 + Sitecore Certified Developers, 11 Sitecore MVPs in 2020.
    • More than 1,300 trained Sitecore specialists.
    • Helped our clients win 25 Sitecore Site of the Year and Experience Awards.
    • A full service XD practice with global Digital Studios .
    • 3,500 analytics and 4,200 business excellence and automation experts.

    Hear the latest from our Sitecore experts

    Security and your commerce implementation
    Today many people are still concerned about the security of their information online, especially their financial data when they participate in shopping and financial experiences. There is still some hesitation to use credit cards to shop online, or provide information in order to bank online, etc. A fundamental aspect of the commerce experience is confidence that transactions will occur securely and customer data is protected.

    Read more on the Techs and Specs blog


    Sam Braid
    Business & Technology Integration Talent Community Lead

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    Together, building winning customer experiences.

    Helping Subway serve up the ultimate loyalty experience

    Dan Larkin showcases the work done for Subway to transform its brand experience powered by personalised marketing.

    The human impact of technology is closer than you think

    Kevin Kelley outlines how Avanade and SCI's long-term partnership uses innovative technologies to help families navigate the difficult process of planning a funeral service for their loved one.

    Sitecore Commerce in Azure: The Future is Headless

    Combining Sitecore with IoT: how to implement a one-click button purchase with Sitecore Experience Commerce 9.

    Next steps

    Find out how we can help you use data to gain insights you can act on.

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