Retail Workplace Experience Point of View
Well-planned and executed workplace experience can and will be a differentiator for retailers.
Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it is a must have. According to Gartner1, "by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies."
What once was an IT initiative is now a business-wide initiative enabled by IT. So, CHROs, COOs, CIOs and other business unit leaders … it’s time to join forces and redefine your workplace value equation.(1) Gartner, " How to Market and Sell Digital Workplace Solutions," Craig Roth, Published: 23 February 2018
“With the digital workplace … we will reinvent productivity, enhance the customer experience, speed innovation and build competitive advantage.”
Empowering people with the right technologies and engaging them with a great experience leads to unstoppable value for the business through increased cost efficiency, productivity and growth.
Research by MIT Sloan Center of Information Systems Research (CISR) demonstrates that companies that score in the top 25% of employee experience achieve2:
Why transformation starts with your workplace.
Research from MIT’s Centre for Information Systems Research (CISR).
Cost-efficient, highly responsive and secure evergreen workplace platforms.
Our approach combines strategy, implementation, change management and managed services. We also have deep expertise in AI, analytics and the entire Microsoft technology ecosystem.
Workplace experience matters wherever you work. Talk to us about changing yours.