Business Situation
Founded in 1916, RSL Queensland supports the Australian veteran community with a range of services, including medical, employment and well-being services. In an effort to modernize the way it works and serves its clients, RSL’s Queensland branch made the strategic decision to undergo a comprehensive digital transformation in partnership with Avanade.
“We take them on a journey through the lifetime of being customers of the RSL, and we’re now able to offer them a frictionless experience on any channel and any device at any time. ”
Solution
Since beginning its transformation, RSL Queensland has gone all in on the Microsoft Dynamics 365 platform to deliver some rich benefits across the organisation. The company developed a new set of processes, client experiences and ways of working – all underpinned by the platform. Rather than simply a shift in technology, RSL Queensland has also effectively transformed its culture throughout this journey with Avanade.Results
- RSL Queensland employees now enjoy a highly collaborative, agile environment.
- Silos have been broken down across the organisation.
- Business units work closely together to deliver positive client experiences and good outcomes for the organisation.
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