Create your advantage with digital insurance solutions
The digital revolution has raised customer expectations in every industry. Insurance is no exception.Today’s customers expect more than a once-a-year interaction with their insurance providers. But what does “more” mean? More choice? More convenience? More channels? More innovative products? More personalised service? More digital insurance services?
The answer’s simple: All of the above.
Digital technology gives insurers powerful ways to offer more. It enables new ways of working, new ways of interacting with customers and new types digital of insurance products. Businesses that embrace the digital opportunity will build greater customer loyalty and drive more revenue. Those that don’t will be at a competitive disadvantage.
“Digital tools and this app in particular are a real support for customers and agents. The Aviva Italia app can provide immediate responses to a variety of needs, offering a range of useful services on the move.”
The benefits of becoming a digital insurer
Digital technology can enable a range of benefits for your business, including:
- Meeting the expectations of policyholders, employees, distribution and partners
- Improving operational effectiveness, better management of risk and fraud, and reducing the cost of manual processes
- Improved business agility and insights
These benefits provide value to both your customers and employees.
Digital customer: By delivering more choice, personalisation and convenience and becoming a trusted adviser.
Digital workplace: By empowering employees through the use of digital tools, boosting their performance and customer service.
VIDEO
Innovations in digital insurance services
Winning digital customers; enabling digital interactions.
POINT OF VIEW
A tale of two industries: banks and insurers adopt different approaches to transformation
Our latest research examines how banks and insurers are coping with disruption in insurance.
Our insurance expertise
Our digital insurance solutions helps property and casualty insurers, life and annuity insurers, and insurance brokers optimize their business through the application of modern technology to improve effectiveness, efficiency and consistency.
Avanade works with nine of the 10 largest global insurers by sales on the Forbes Global 2000 list. And we work with eight of the top 10 property and casualty insurers.
Our digital insurance capabilities and services include contact centre, policy management, digital marketing, core policy/billing and claims management (including mobile claims), data and analytics, enterprise and social collaboration, and more.
- We helped one health insurer reduce average document handling time by over 50% in a department of 70 people by applying a cognitive computing solution to the workflow platform.
- For a global insurer we reinvented its sales model, saving $3 million in cost and increasing conversion by 20%.
- We redesigned the customer experience for one insurer; processes that were taking 24 days are now complete in fewer than five days.
Coping with Disruption Report
How banks and insurers are adopting different approaches to transformation.
QBE is transforming its digital customer experience with Avanade and Accenture
Transforming the digital customer experience.
Zurich gives customers greater confidence and security with cloud services
Zurich gives customers greater confidence and security with cloud services
Cattolica Assicurazioni gains a 360-degree view of customers with integrated CRM platform
360 degree view with integrated CRM platform.
Marsh & McLennan defines the future experience for its global workforce
MMC worked with Avanade on a 16-week strategic envisioning engagement to define the next-generation employee experience.
Application Managed Services
Continually enhance your application portfolio with intelligent managed services.
