Deliver on your promise to customers

Your customers are the heart of your business. And what they need from you right now is reliable, timely and relevant messaging and information that is helpful in this moment. Can they trust you to provide accurate inventory and delivery updates for their online purchase, help them save money or time by recommending different ways to use your product/service, or enable them to resolve product/service challenges quickly via digital self-service? If you can consistently deliver on these types of expectations, your customers will continue to engage, stay with and recommend your brand.

Now is the time to rethink how you deliver empathetic, personalised content that provides real customer value. This requires the ability to change your content and message fast enough to stay relevant in real-time. And doing it at scale is necessary, but not necessarily easy.

If you need to tune your digital customer experience strategy or adjust your customer experience design, we can help. We can work with you to harness customer data and embed intelligence throughout your marketing stack, increase marketing effectiveness with marketing automation, optimise your ecommerce experience, and even launch rapid virtual agents and bots to improve your customer service experience.


Top 10 Tips for CMOs

Read our CX experts' top 10 tips for marketing leaders as they rethink customer care in 2021.


CX-beoordeling, wij staan klaar om te helpen

Neem contact op met Avanade-experts op het gebied van digitale marketing en de klantervaring om te bepalen waar u nu en in de toekomst snel verbeteringen kunt aanbrengen.


Five rapid-response CX strategies to adapt to the ‘new normal’

Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.

Benefits: engagement, conversions, loyalty

We offer end-to-end digital marketing services that enable your team to create and deliver effective marketing strategies and campaigns. Avanade’s Digital Marketing services help businesses:

  • Connect customer data to enrich interactions across the customer lifecycle
  • Assess and optimize digital content and manage campaigns
  • Revise and refine campaign content to increase impact
  • Deliver contextual, personalised experiences that boost sales and loyalty
  • Embrace new buying behaviors with modern e-commerce capabilities
  • Integrate marketing technologies with CRM to improve marketing and sales teamwork
  • Innovate with compelling, headless brand experiences for mobile, IoT and emerging extended reality (XR) platforms

Our digital marketing expertise

We blend creativity, innovation and technology to deliver customer experiences that drive value. And we can do it consistently, at scale and across every brand touchpoint and channel. In addition to being named 2020 Microsoft Global Alliance SI Partner of the Year for the 15th time, we have:

  • More than 400 digital marketing clients in 21 countries
  • Provided ongoing support for 100+ global clients with Digital Marketing Managed Services
  • Won 23 industry experience awards, in partnership with our clients, in the last six years
  • Over 750 UX professionals and 38 LUMA Human-Centered Design practitioners
  • 3,500 analytics professionals and 4,200 business excellence and automation experts
  • Best-of-breed technology partnerships with Adobe, Microsoft, and Sitecore
Top 10 Tips for CMOs

Read our CX experts' top 10 tips for marketing leaders as they rethink customer care in 2021.

Experience more with a Customer Data Platform

Avanade offers solutions to give your organization a fully focused view of every single customer with a Customer Data Platform (CDP).

Headless Digital Experience Accelerator (HDX)

Lower digital marketing operations costs with Avanade’s Headless Digital Experience Accelerator (HDX).

Rethink customer experiences and loyalty

A guide and checklist to help you transform your Digital Marketing in disruptive times.

Unibail-Rodamco-Westfield’s new Sitecore platform optimises web traffic and customer experience

The leader in destination shopping malls is seeing positive results from Avanade’s deep Sitecore expertise.

Venca takes control of its digital marketing campaigns with style

Avanade implemented its new Adobe Campaign platform and integrated the solution with Microsoft Dynamics 365.

Demant brings life-changing hearing health to a global audience

Avanade migrated Demant’s websites to Sitecore Experience Platform 9.0, hosted in the Microsoft Azure cloud.

Next steps

Find out more about how our Digital Marketing services can help you connect with today’s customers.

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