Rethink virtual agents for a better customer service experience
Nine considerations for virtual agent success.
Where low-code platforms can accelerate business
Low-code technologies offer the promise of effective “citizen development”, where business users can produce apps and virtual agents at speed with little to no IT intervention. Microsoft’s Power Platform combines the strengths of key products - Power BI, Power Apps, Power Automate, and Power Virtual Agents – to serve this business need:
Power BI: Make informed decisions by putting data-driven insights into the hands of decision makers.
Power Apps: Turn ideas into solutions - build custom apps that solve your business challenges.
Power Automate: Improve business productivity by giving everyone the ability to automate organisational processes.
Power Virtual Agents: No coding required - build chatbots to engage conversationally with your customers and employees.
Power Pages: Quickly build low-code business websites for delivering information and services to your customers.
Safe innovation at speed
Low-code platforms empower employees to accelerate business while reducing the workload on IT. In practice, it takes some special expertise and adaptive governance to turn low-code momentum into an intelligent, secure and repeatable advantage that helps your business evolve and compete. Like many organisations seeking to democratise data, accelerate business transformation and evolve their modern workplace experience, we can help you:
Turn data access into business agility.
We can help you harness the cloud and democratise your data estate to accelerate employee productivity.
How? Using a design-thinking approach, deep analytics knowledge and cross-industry best practices, we can help you create easy-to-use apps that connect to the most relevant data and insights across your organisation - so your employees can act now.
Empower the business with self-service innovation.
We can help your employees produce new high-efficiency apps and workflows so they can better serve customers and identify new revenue opportunities.
How? We blend together perpetual innovation services with extensive automation expertise to help your employees offload the burden of manual tasks to technology, so they can focus on driving efficiencies and new business.
Provide sensible guard rails that support innovation.
We can help you establish adaptive governance to create repeatable apps and virtual agents, providing safeguards for data and access integrity, and data privacy.
How? Our low-code Center of Excellence (COE) approach provides trainings, templates, best practices for design, maintenance models, and more to help you embrace low-code technologies while staying secure and compliant.
We can help you guide and grow your low-code momentum.
Avanade helps bring IT and the Business together to drive sustainable impact from low-code technologies like Microsoft Power Platform.
As one of the most trusted Microsoft implementation services provider worldwide, we bring years of experience helping clients transform by using and connecting technology across their ecosystem. Thanks to our unique heritage and strong alliance with Microsoft, we maintain a strong relationship with Microsoft’s product team. This helps us better understand technologies like Power Platform – and how to best connect them across enterprise ecosystems - so we can deliver more value to our clients.
Our holistic services include strategy, data and analytics, design, technology and managed services.
Awards and analyst recognition
- Avanade has been awarded Microsoft Global SI Alliance Partner of the Year 17 times – more than any other partner – and recognised in 2022 as Microsoft Global Partner of the Year for Dynamics 365 Customer Service & Field Service, Global Partner of the Year for Dynamics 365 Customer Insights & Marketing, and Global Partner of the Year Finalist for Dynamics 365 Sales and Digital Transformation, among others.
- We know business applications, especially Microsoft Dynamics. Forrester recognised Avanade as a leader in The Forrester Wave™: Microsoft Business Application Services, Q4 2021. Everest named Avanade a leader in Everest Group’s PEAK Matrix® for Microsoft Dynamics 365 Service Providers 2021.
- IDC named Accenture and Avanade a leader in the IDC MarketScape: Worldwide Microsoft Implementation Services 2021 Vendor Assessment
Cross-functional, global talent and end-to-end services:
- Over 6,000 Power Platform professionals
- Over 3,700 Power Platform certifications
- Global advisory practice to co-create and orchestrate practical strategies that drive outcomes faster
- Full-service Digital Innovation Studios and experience design practice
- 3,500 analytics professionals and deep knowledge of Power BI
- 4,200 automation experts, 6,000+ successful automations for over 350 clients
- Managed services with 24x7 ongoing management and support, using a rigorous industrialised operating mode
Harnessing the power of Power Platform: Where to start
With low- to no-code tools like Microsoft Power Platform, everyone in the organisation, from IT to line-of-business managers to individual contributors, has an empowered role to play in solving technological problems together, democratically.
HUB International clients get predictive insights for better business decisions
Avanade builds HUB's new tools & capabilities with Power Apps.
BBU gives employees a secure, modern workplace experience
BBU counted on Avanade to build its new cloud environment using Microsoft 365, including the deployment of ERP, HR & CRM systems using Microsoft Dynamics 365.
Seattle Goodwill ‘grows up with technology’
Avanade helped Seattle Goodwill implement a new Microsoft Dynamics-based platform.
