Digital innovation and Employee Experience (EX) — Episode 2

How to build business value with Employee Experience (EX) (episode 2 of 2)

Research scientists Dr. Kristine Dery and Dr. Nils Fonstad from MIT’s Centre for Information Systems Research (CISR) talk to David Carmichael, Avanade Solutions & Industry Marketing Executive, about the importance of Employee Experience (EX) to deliver on a digital strategy. They discuss the impact of EX on managing a workforce of full time employees vs. freelance workers. They also tackle the million dollar question on who should own Employee Experience, address some of the pitfalls and talk about the rise of a new breed of leadership roles (Chief Experience Officers). And to top things off, they bring it to life with some client examples. This and more on this second of two podcast episodes. Please access MIT CISR research as a guest of Avanade here:
http://cisr.mit.edu/patrons/avanade

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Host

David Carmichael
Global Solutions & Industry Marketing Executive, Avanade

Currently leading global marketing across a variety of functions and a portfolio of Solutions, Industry, Partners & Alliances and Advisory Services. Span includes Workplace, Applications, Cloud, ERP, CRM, AI and Analytics. Industry focus areas include Retail, Banking, Health, Insurance, Consumer Goods and Utilities.

Featured Guests

Dr. Kristine Dery
Research Scientist, MIT Sloan School of Management

As a Research Scientist, I am focussed on understanding how technology impacts the workplace. In particular I am interested in the impact of mobile connectivity and new work practices. This research forms part of a portfolio of IS research conducted by the Centre for Information Systems (CISR) at MIT Sloan School of Management building and enhancing the research of this group. In this context I work closely with the CISR corporate sponsors in Australia in both furthering the research of CISR and delivering customised seminars and executive education for both their employees and other stakeholders.

Dr. Nils Fonstad
Research Scientist, MIT Centre for Information Systems Research (MIT CISR)

In collaboration with the MIT CISR research community, I am responsible for both fostering relations with organisations from Europe and Latin America and conducting field-based research on how firms maximise business value and minimise risks from digitisation.