Henkel hangs up its old phone systems to improve the employee work experience

Business Situation

The way people communicate is changing. For many, picking up a desk phone and dialing a number has already become a thing of the past. Henkel – a leading producer of laundry and home care, beauty care and adhesive technologies products, based in Dusseldorf, Germany – knew it was time to move away from its own legacy phone systems when it began updating its workspaces for a more modern, open configuration. It wanted to make the jump to Skype for Business.

Henkel knew that migrating tens of thousands of employees across hundreds of locations to Skype would be a huge undertaking and that the change might be met with hesitation. It needed a trusted partner to ensure a successful transition, so the company turned to Accenture and Avanade – a joint venture between Microsoft and Accenture.


The project began with an advisory phase led by Accenture and Avanade Advisory, during which our team helped flesh out the business case to get the Skype migration. Once the blueprint was in place, it was determined that more than 38,000 users across 300 Henkel sites worldwide would be migrated to Skype. We worked closely with both Henkel and other providers to ensure the hardware and technology were in place for a seamless upgrade. During the project, a heavy focus was placed on change management to ensure employees were comfortable with the change.


Henkel has already started seeing the benefits of the Skype migration from both a business and employee perspective. One of the largest benefits of this migration was unforeseen at the start of the project. Henkel is now in an excellent position to help keep its employees safe in response to the global health crisis that has forced companies across the world to find remote working solutions. With collaboration possible from home, employees can maintain productivity from a safe social distance.

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