Discover how businesses provide world-class field service customer experiences

Listen in on our virtual roundtable event where we discuss; “Exceptional experiences and revenue growth with world-class field service.” This event delivers an engaging discussion on field service and how it can provide exceptional customer experiences. The conversation provides a trove of information for improving product quality and innovation, as well as creating an avenue to develop new, often more profitable, revenue streams.

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Jennifer Johnson

Jennifer Johnson
Director, North American Industry Lead – Manufacturing

Jennifer brings more than 20 years of private industry experience to Avanade, along with years of consulting and consulting sales experience. Her work as an end of user of the Microsoft ERP stack uniquely positions her to assist clients with running an implementation project and daily business. Jennifer holds Microsoft CTP certifications in Dynamics 365 Finance & Supply Chain as well as Dynamics AX 2012.


Daniel Cefaratti

Daniel Cefaratti
North American Field Service Lead

Dan is the North America Field Service Lead at Avanade with 20 years of experience in the CRM, ERP, and Field Service industry. He thrives on helping customers succeed in deploying Field Service and related IoT and Extended Reality solutions by driving best practices and business strategy.

Dan has a strong passion for Field Service and has helped this space innovate with mobility, predictive analytics, mixed reality, and route optimisation, which drive increases in customer satisfaction, service revenue, while at the same time driving out operating expenses in the Field Services industry.


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