Energise your customer relationship
It’s a whole new world for energy and utilities providers. Your customers are demanding more. It’s not enough for you to just process bills and collect fees. Customers expect an interactive relationship, one that includes real-time issue resolution and communication with field crews. That means breaking down the internal silos that prevent a complete view of customer information and using technology to create a culture that serves your customers.
From personalised service to smart, connected infrastructure, digital technology is redefining the nature of your business and transforming how you engage customers, manage assets and empower employees.
“PacificLight Energy now has the necessary IT system in place to support our primary objective to provide our customers with flexible pricing plans that meet their needs along with first-class customer service. Avanade has helped to make this happen by ensuring the deployment was done on time and within budget.”
Deliver benefits for your customers
We work with a wide range of clients across the energy and utilities industry, helping them implement capital discipline, extract hidden value, equip the workforce and establish flexible operational models. Our solutions encompass master data and process automation, big data and analytics, artificial intelligence, virtual and augmented reality, internet of things, liquid workforce, blockchain and learning gamification.
We help you engage with customers by delivering experiences that increase trust and loyalty, decrease service costs and open up new revenue streams. Together, we can determine which channels to use, when to use them and how to seamlessly integrate interactions to deliver the right customer experience.
Don’t forget your workforce
The current wave of downsizing and retirements in the industry gives energy and utilities producers an additional reason to turn to technology. It can be key to attracting and supporting a modern workforce, providing employees with the necessary tools to gain the right insights at the right time on the right device.
Our experience: Ensuring business continuity during global disruption
Whether it’s due to a global disruption or part of a wider employee experience initiative, businesses across the world must rethink their approach to the workplace and embrace greater flexibility.
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The right expertise to deliver success
Every day, customers switch utility providers for more convenience, flexibility and savings. We can help you succeed in this ultra-competitive market.
Avanade is a joint venture between Microsoft and Accenture. We combine innovative Microsoft technologies with Accenture’s industry best practices to deliver digital solutions for energy and utilities providers.
- We have partnerships with key providers of industry-specific digital tools, including leading billing solution MECOMS.
- We implemented mobile solutions, web services and enterprise portals for 5,000 employees at one utility.
- We processed over 1 million smart grid customer inquiries for a single utility.
- We implement the latest Microsoft operating system and server technologies for renewables providers.