Improve customer loyalty while being more efficient

To protect revenue and differentiate during COVID-19, companies must balance safe social distancing with a human-centric, empathetic customer care experience. We tackle this challenge by providing your sales teams, call center employees, and field service professionals the power of modern digital channels, predictive analytics, and consolidated insight, so they can work together with a shared view of each customer. And we help them collaborate remotely to solve or prevent customer care issues at speed, from anywhere.

By co-creating personalised, relevant experiences for your customers across the entire lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies like reduced call volume and faster first-time-fix rates.

"It has been really amazing to see how quickly our people got to grips with the system. On the day it went live, they were working with it within a few hours. Ten years ago, when we switched to the previous system, it took at least two years before we were able to work with the solution without any problems."

Jolanda van de Meer Product Owner, Eneco

Our approach enables modern selling and service

Brian Benson


Customer Service (CRM): Personalised, intelligent solutions

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. We can help you differentiate your brand with Microsoft Dynamics 365 for Customer Service by:
  • Harnessing built-in intelligence for faster, more personalised service that adds value to every interaction
  • Putting AI to work in customer care, delivering automated AI-driven “intelligent conversations” with customers to increase satisfaction and reduce costs


Brian Benson


Sales (CRM): Gain insight, automate, engage and drive growth

We can help you go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively and win more deals. Thanks to our global footprint, shared knowledge and size, we can help you enable modern selling by:
  • Migrations and transitions from expensive and ineffective legacy and modern CRM systems
  • Executing large-scale and extremely complex CRM implementations at speed


Brian Benson


Field Service (CRM): Intelligence and practicality for the field

Together with Avanade, you can deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs and deliver positive onsite experiences. We can also help you by:
  • Driving field service effectiveness through IoT automation
  • Using AI to drive more accurate predictive maintenance

Avanade Presents Podcast Series

    Our global sales and service expertise helps you realise results

    Avanade is the world leader in Microsoft Dynamics CRM implementations because we provide leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and strategic partners needed to speed up time to value, and our global design studios are on point to deliver intuitive digital experiences.

    In addition, our 1,800-plus dedicated sales and service specialists offer key industry experience and the highest technical certifications in Microsoft technologies. We can implement or even run your digital sales and service solution, either for you or as a managed service.

    Among our expertise:

    • Forrester awarded Avanade “leader” status for Dynamics 365 technologies – praising our peerless skills, balanced portfolio of ERP and CRM solutions, experience of delivering enterprise-wide transformation and our industry-sector competency.
    • Avanade was recognised by HFS as a leader for Dynamics 365.
    • IDC named Avanade and Accenture as market leaders for our work in implementing Microsoft solutions.
    • Avanade has been awarded Microsoft Global SI Alliance Partner of the Year 16 times – more than any other partner - and recognised with 9 awards in 2021 including Microsoft 2020 Dynamics 365 Customer Insights Partner of the Year, Dynamics 365 Customer Service Partner of the Year, and Dynamics 365 Supply Chain Management & Finance Partner of the Year
    • Avanade recognised as Microsoft 2021 Global Partner of the Year Finalist for Digital Transformation, and for Dynamics 365 Sales.
    Quick Start Remote Assist Enablement and Support

    A program to keep first-line workers connected to experts.

    Rethink virtual agents for a better customer service experience

    Nine considerations for virtual agent success.

    The key to transformation is your field service workforce

    ON-DEMAND - Learn how Microsoft and Avanade are enabling companies to unlock the hidden value in their field service workforce.

    Transform asset whisper patterns into exceptional CX

    Learn how AI and ML can help fuel high-impact field service performance.

    Next steps

    Find out more about the potential for connected sales and service to transform your business.

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