Rethink customer experience
Renew and grow with personalised experiences across the customer journey.
To protect revenue and differentiate during COVID-19, companies must balance a safe environment with a human-centric, empathetic customer care experience. We tackle this challenge by providing your sales teams, call center employees, and field service professionals the power of modern digital channels, predictive analytics, and consolidated insight, so they can work together with a shared view of each customer. And we help them collaborate remotely to solve or prevent customer care issues at speed, from anywhere.
By co-creating personalised, relevant experiences for your customers across the entire lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies like reduced call volume and faster first-time-fix rates.
"It has been really amazing to see how quickly our people got to grips with the system. On the day it went live, they were working with it within a few hours. Ten years ago, when we switched to the previous system, it took at least two years before we were able to work with the solution without any problems."
Avanade is the world leader in Microsoft Dynamics CRM implementations because we provide leading analytics, user experience, mobility and change enablement expertise. We have the global experience, IP, accelerators and strategic partners needed to speed up time to value, and our global design studios are on point to deliver intuitive digital experiences.
In addition, our 1,800-plus dedicated sales and service specialists offer key industry experience and the highest technical certifications in Microsoft technologies. We can implement or even run your digital sales and service solution, either for you or as a managed service.
Among our expertise:
Find out more about the potential for connected sales and service to transform your business.