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Aker ASA - Lync

Business Situation

Aker had an old PBX and switchboard that needed replacement, as the functionality was limited and service and support costs were high. Instead of investing in an expensive new PBX, and switchboard and following a dialogue with Avanade, Aker decided to migrate to Microsoft Lync to use as their core voice platform.

Aker also needed to find a better solution for their corporate phone directory across the group.

"I really don’t see any reason for a company to invest in a PBX anymore. Microsoft Lync is a much better alternative, and we’re really pleased with the way Avanade has helped us along the way, from the pilot to the implementation phase, in cooperation with Microsoft and Telenor."

Bjørn Erik Bencsik CIO, Aker

Customer Solution

After running a pilot for Aker, Avanade implemented and rolled-out Microsoft Lync Server 2010 for all Aker’s employees. The result was a cost-effective, yet highly available solution for enterprise communication. Lync Enterprise Voice handles all fixed line communications and provides users with more flexibility to communicate efficiently wherever the business might be. Aker’s new solution is a viable, scalable and flexible alternative to a PBX, adding great new communication possibilities that no PBX can offer.

Results

Microsoft Lync 2010 has now replaced a PBX in Aker’s offices in Norway and Sweden, and saved Aker a large opex and capex investment for a new PBX solution. All employees have either received a USB handset or Lync desk phones, to make phone calls through Lync. In addition to place calls, all Aker employees are now able to see each others’ presence, send  instant messages, status updates, and share desktop or applications seamlessly in Online Meeting, all of which helps to increase employee productivity and makes it much easier to connect with internal or external colleagues.
The integration with other Microsoft solutions makes collaboration more efficient, for instance accessing Sharepoint’s skill search and having access to an updated address book with presence, directly from the Lync client.

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