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Business Situation
easyJet needed to provide seamless remote-working for its employees, as well as software and systems that performed reliably to create a fully integrated environment. In doing this, the company hoped to move closer to achieving its end goal of increased efficiency and customer satisfaction.
"Our flight crews have 15 minutes before every flight to prepare their flight materials. Avanade has helped us cut boot times to just 30 seconds, and totally eliminated printing problems. As you can imagine, this is very important for pre-flight preparation."
Customer Solution
easyJet selected Avanade following a five-way tender process to modernize its IT systems. This included the installation of several Microsoft products and services to meet the need for a simplified and integrated user experience, enabling easyJet employees to work remotely.
Results
The number of helpdesk calls has dropped significantly, with employees now seeking advice on how to complete tasks more efficiently, rather than complaining about failing hardware or software. IT is now seen as an ally, rather than an obstacle.
