ResultsThe implementation of the Microsoft Dynamics CRM 2011 and Microsoft SharePoint 2013 solution provides Many Rivers with more complete information into how their work supports not only individuals, but also communities on their journey towards financial independence.
"Compass is our client management system that integrates our economic and social evaluation model, and provides automated workflow and document preparation. Avanade’s agile development coupled with Accenture’s delivery experience, utilising Microsoft CRM, delivered an outstanding result."
SolutionTogether Avanade and Accenture implemented a Microsoft Dynamics CRM System “Compass” with an integrated Microsoft SharePoint solution in August 2013. The system has enabled Many Rivers to capture and track the ‘Client Journey’. It delivers a centralized ‘Single Source of Truth’ client and business database leveraging the Data Model.
Business SituationMany Rivers Microfinance Limited (Many Rivers) is a not-for-profit organization that supports aspiring business owners with microenterprise development and provides access to finance in order to see the potential of people and communities realized.
Clients of Many Rivers face financial and social exclusion based upon factors such as leaving school before year 10, dependency upon welfare and living in remote Australia. The disadvantaged face greater difficulty in accessing finance and development support to start and expand microbusinesses. The previous microfinance loan application process was intensely manual and the ability to automatically generate and pre-populate data for loan applications from the database was paramount, as was the incorporation of assessment and approval workflows.