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Seize this moment
Retailers are at an inflection point. As the pandemic subsides, and after months of limited in-store and in-person experiences, customers will return—but to what? So much has changed: the retail landscape and our individual habits, with new convenient shopping options suddenly available all across retail. And with change comes opportunity—the opportunity to reimagine the store experience that customers will return to.
An intelligent store is not the store of the future. It is the store of tomorrow, the store of next week, or the store of next month: The intelligent store offers a reimagined experience where retailers are afforded the opportunity to be as multi-faceted as shoppers themselves, serving up capabilities that meet these constantly evolving customer and employee expectations. The physical store will remain the heart of retail and as we start to plan for the post-pandemic world, it’s about time we truly reimagine how.