Energy and utilities providers become intelligent businesses
Connecting with today’s new energy consumers.DOWNLOAD
It’s a whole new world for energy and utilities providers. Your customers are demanding more. It’s not enough for you to just process bills and collect fees. Customers expect an interactive relationship, one that includes real-time issue resolution and communication with field crews. That means breaking down the internal silos that prevent a complete view of customer information and using technology to create a culture that serves your customers.
From personalised service to smart, connected infrastructure, digital technology is redefining the nature of your business and transforming how you engage customers, manage assets and empower employees.
“PacificLight Energy now has the necessary IT system in place to support our primary objective to provide our customers with flexible pricing plans that meet their needs along with first-class customer service. Avanade has helped to make this happen by ensuring the deployment was done on time and within budget.”
We work with a wide range of clients across the energy and utilities industry, helping them implement capital discipline, extract hidden value, equip the workforce and establish flexible operational models. Our solutions encompass master data and process automation, big data and analytics, artificial intelligence, virtual and augmented reality, internet of things, liquid workforce, blockchain and learning gamification.
We help you engage with customers by delivering experiences that increase trust and loyalty, decrease service costs and open up new revenue streams. Together, we can determine which channels to use, when to use them and how to seamlessly integrate interactions to deliver the right customer experience.
The current wave of downsizing and retirements in the industry gives energy and utilities producers an additional reason to turn to technology. It can be key to attracting and supporting a modern workforce, providing employees with the necessary tools to gain the right insights at the right time on the right device.
Whether it’s due to a global disruption or part of a wider employee experience initiative, businesses across the world must rethink their approach to the workplace and embrace greater flexibility.
Tom Nall shares some ideas to prepare your manufacturing company to resist and emerge as one of the winners during these challenging times.
Every day, customers switch utility providers for more convenience, flexibility and savings. We can help you succeed in this ultra-competitive market.
Avanade is a joint venture between Microsoft and Accenture. We combine innovative Microsoft technologies with Accenture’s industry best practices to deliver digital solutions for energy and utilities providers.
Find out how we can help energy and utilities providers become intelligent organisations.