To meet changing market needs, Airbus DS Communications is transitioning from a hardware and software provider to a full-service solutions integrator, taking on complete lifecycle management of emergency services call centre implementations: space design, layout and build, workstation setup including hardware installation and software configuration, and overall project management.
Airbus’ aging and heavily customised ERP platform was ill-equipped to handle the additional complexity of its new business model. Airbus sought a more streamlined approach to tracking projects and performing revenue accounting activities.
"Avanade was flexible in its approach to teaming and staffing the project, working alongside independent consultants and our own development team to integrate the ERP system to third-party solutions."
Airbus selected Microsoft Dynamics AX to handle the additional complexity of the new business model and turned to Avanade to assist in their second phase implementation. Dynamics AX was integrated with back-end systems to help with data management and to enable project team members and decision makers to access and act on information. The integration was enabled via a number of other Microsoft technologies including SharePoint, Project Server, and SQL Server and an Avanade-developed supply chain asset.
The scalable and flexible ERP platform has enabled a digital workplace at Airbus, helping the enterprise make the strategic shift from a product-centric organisation to an integrator that manages everything required to deploy police, fire and paramedic call centre solutions. A digital approach empowers Airbus employees to more effectively manage complex, large-scale projects and meet the changing needs of customers.
Virtually every department at Airbus has been impacted by the powerful Dynamics AX solution and, as the company continues to win large contracts and develop complex emergency services call centres, it has a scalable and flexible foundation on which to build.