Modernising Health: Patient Access and an Omnichannel Approach

Patient access to healthcare sets the baseline for all encounters within the industry. With the surge in consumer-driven healthcare, patients want to be able to access services when they want and need them.

Different populations and communities require different options for care, and only a reduction of barriers can lead to real improvement. Providing secure, reliable patient access to information remains a concern, driving the need for a modern system that utilises a 360-degree view and a personalised proactive patient outreach.

  • What systems need to be in place to match patient appointments against available practice capacity quickly and safely?
  • How can improvements to data models and systems enable more convenience, affordability and comfort?
  • How can innovations to patient portals, mobile apps, and other technology solutions deliver a better experience?

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Rob Hazelton Bio

Rob Hazelton
Global Industry Lead, Health and Life Sciences, Avanade


Christiana Voelker Bio

Christiana Voelker
Health Industry Lead, Avanade


Amy Berk Bio

Amy Berk
MSN, RN, Director, Population Health, Microsoft


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