Strategy is your first step.

The right customer experience strategy can revolutionise your customer interactions. That strategy needs to consider the changing customer journey and the new possibilities of digital marketing, CRM and data and analytics. And it provides an opportunity for you to collaborate with marketing, sales and service to create one vision and support consistent experiences across all channels. Avanade calls this the CIMO Perspective.

Let us help you develop a relevant customer experience strategy, harness technology and platforms to support the ever-changing needs of your business and infuse innovation into everything you do.

Digital customer experiences that matter

Know your customers; create winning experiences.

Deliver digital experiences at speed

Managed services provides the powerful technology you need.

Watch “Digital Insights 9” for marketing

Redefine your customer experience strategy.

Watch “Digital Insights 8” for IT

Collaboration between IT and marketing.

Profit from your customer interactions

Build bottom line impact with your customer experience.

Customer experience can impact your bottom line

Research from Avanade and Sitecore shows the value of compelling customer experiences.

Digital insights

See how digital can be designed for you.

A day in a digital customer life

See how digital marketing, CRM and analytics converge to build positive customer interactions.

Serving the public in the digital age

Government agency innovates to better service customers

Police Mutual gains better view of customers

One set of priorities for IT and marketing delivers better customer experiences across channels.

Avanade and Williams Martini Racing

Driving digital transformation on and off the track.

Cricket Australia delights fans

Harnessing the power of digital to redefine customer experience.

Digital Marketing

Deliver digital customer experiences that build loyalty and enhance your brand.

Digital Marketing Analytics

Understand your customers in ways you have never imagined.

More Business Issues

Next steps

Contact us to capitalise on digital technologies to create market differentiation.

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