Open Citizen
How to give citizens a personalised digital experience
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The pandemic has forced government and public services organizations to rethink how they operate. Citizens are demanding swift, seamless and ethical digital public services; however, unprecedented need is straining public sector employees and processes. It’s time for government and public services organizations to reset their public sector solutions – or lose trust.
An integrated cloud platform is critical in times of continual change to meet the expectations of citizens, employees, businesses and institutions. Avanade has the end-to-end digital government transformation capabilities to help optimize citizen services and operational efficiencies using Microsoft ecosystem technologies.
- Data-driven citizen services: Avanade’s Intelligent Automation Platform fuses AI, intelligent automation and workflow integration to empower employees and make access to government services more seamless and engaging for citizens.
- Efficient experiences: Our deep digital expertise helps clients optimize ROI from Microsoft technologies and intelligently automate case management systems. This improves citizen experiences and financial processes like grants and broker compliance.
- Effective intra-/inter-departmental collaboration: Avanade’s Workplace Experience capabilities help create intelligent workflows for employees and enable secure, remote service capabilities for citizens, including virtual court proceedings and virtual visits.
- Culture of transparency, integrity and trust: Avanade’s organizational change management, digital ethics and fraud prevention and security services help drive transparency, integrity and trust through continual change.
“Because of the automatic integration into the backend system, our police officers can avoid additional paperwork …The time savings generated by this solution directly result in more security for our citizens.”
We bring global expertise to digital government solutions
Trusted partner capabilities
- 450+ clients worldwide
- 30+ Delivery Centers across 17 countries
- 9,000 successful automations
- 200+ preconfigured services
Outcomes-driven technologists
- 15,000+ automation professionals
- 4,000+ robotics practitioners
- 500+ artificial intelligence and machine learning specialists
- 3,500+ analytics professionals
- 1,000+ data engineers
Recognized Microsoft expertise
- Microsoft Global Alliance SI Partner of the Year 17 times in total
- 19 Microsoft Gold Competencies, including Gold for Microsoft’s new security competency
- More Microsoft Certified Azure Professionals than any other partner
- Microsoft Global AI and Machine Learning Partner of the Year 2020
- Microsoft Global Modern Workplace for Firstline Workers Partner of the Year 2020
- Accenture/Avanade recognized by HFS as a Top 10 Microsoft AI Service Provider in 2019
- Avanade recognized as a “market leader” for Dynamics 365 by Forrester and HFS
Austrian Post digitises for improved customer service
Avanade and Austrian Post worked together to implement the company’s CRM system to improve support for customers.
Avanade Intelligent Automation Platform
Empowering organisations and the citizens they serve to do more
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