Banking

Deliver innovative banking experiences for customers and employees by intelligently balancing human and digital interaction.

Let data drive your imagination

Banks are constantly looking for new ways to manage risk and regulation effectively, improve operations, deliver a distinctive customer experience and acquire and retain talent. At the heart of these challenges is the ability to manage data. But data is typically in silos across the business, in different formats and difficult to share. It is found in systems that, although business-critical, are sometimes decades old. Just creating a single view of the customer – something banks have been talking about for years – is still a struggle.


Imagine if you could personalise every customer conversation. Imagine if you could automate regulatory requests based on your latest information. Imagine if sales and service staff were supported by a virtual team of analysts and copy writers. Imagine if financial documents could be created in record time.

Imagine no longer. Generative AI has provided banks with opportunities to tackle these issues head-on. Together, let’s make the most of it.

Create digital conversations with customers that feel personal
Enhance operational efficiency to handle market disruption 
Leverage AI for banking
Drive net-zero carbon operations

Our industry expertise 

Client stories

To maximise the potential of technology, Allied Irish Bank (AIB) partnered with Avanade to securely implement Microsoft 365 in the cloud.

Equitable Bank is bringing application processing, loan approval and loan funding times down for customers.

Virgin Money managed the tight deadlines of ISA end-of-year activity using intelligent automation to speed up resolution, lower cost and improve CX.

Expert Spotlight

Meet our expert
Paolo Aiello

Global Financial Services Industry Lead

Research
Is your data ready for AI?

Data issues are stopping banks from scaling AI. Here's how to get round them.

 
Report
Customer service: time to break the rules

How Microsoft Copilot is changing the game for banks and insurers.

Insights

Report
Cybersecurity and banks: building resilience

How banks can use generative AI to build stronger and more secure operations.

Blog
Three things banks should know about generative AI
Target high value use cases, know your limits and modernise your data.

Want to talk to an expert?

Doing what matters starts here

Tell us more about your challenge or need and we will connect you to the right Avanade expert to help you.

How can we help?

Press Contacts

The Americas

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Europe and Middle East (EME)

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Asia Pacific (APAC)

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