What matters to Equitable Bank is digital-first customer and employee experiences

Canada - English
Analytics, Data and AI
Modern Workplace
Cloud and Applications
Future of Work
Microsoft Azure
Microsoft SharePoint
Equitable Bank client story

Achieving what matters

Equitable Bank – Canada’s 7th largest bank by assets – is making employees’ lives easier by simplifying document management in the cloud. With an automated solution for accessing files that integrates with Microsoft 365, they can reduce their overall workloads while shortening the time it takes to fund or approve customer loans.

Inspiring change

Equitable Bank – soon to be the first cloud-only bank fully hosted on Microsoft Azure – is driving change in the Canadian financial services industry to enrich people’s lives. One of the ways it accomplishes this is through its digital-only banking platform, EQ Bank. To fuel the next chapter of its growth alongside top-tier competitors, the bank needed to reduce complex processes and unlock the potential of data through integrations and modern workflows. Leaders wanted to streamline operations and boost employee productivity and set their sights on improving the manual loan underwriting process.

Driving innovation

Equitable Bank invited us to implement a reliable and scalable document management solution that integrates with Microsoft 365. We migrated content from the bank’s legacy system to SharePoint Online while preserving metadata for data governance, auditing and business process functionality. Automated workflows eliminate manual file handling, while loan approval status is updated in real time and loans are raised without employee intervention.

Through integration with other applications, Equitable Bank is bringing application processing, loan approval and loan funding times down for customers. The bank has better visibility into its files, the amount of data it stores and who has access, and can make data-driven operations decisions.

Deliver innovative banking experiences for customers and employees by intelligently balancing human and digital interactions.

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