Intelligent business applications 

Elevate customer engagement, service and business operations with Microsoft Dynamics 365 ERP, CRM and our award-winning Microsoft expertise.

Accelerate your business transformation 


Transforming industry with business applications 

We offer strategic advice and technology solutions that span sales and marketing, intelligent customer service, connected field service, customer insights, modern finance and operations, and supply chain and ecommerce.

Avanade’s Intelligent Enterprise Solutions programs fuse products, assets and knowledge to create industry-specific and cross-industry configurations developed using Microsoft Dynamics 365.

Dynamics 365 unifies traditional CRM and ERP to create integrated business applications that empower employees to deliver consistent, personalized experiences from acquisition through to sales, fulfillment and service.


Dynamics 365 – intelligent business applications


Finance and operations – ERP 

Drive operational efficiency, agility and intelligence

To keep pace with global change and disruption, organizations must embed agility and intelligence with a finance and operations or Enterprise Resource Planning (ERP) system that enables resilience, innovation and digital transformation.

A cloud ERP like Microsoft Dynamics 365 enables employees to gain crucial insights and work more efficiently while connecting across your enterprise ecosystem.

Our global teams help you upgrade, integrate and maximize value from ERP investments through technology expertise, industry knowledge, IP and accelerators, providing you with consistency and reliability from your enterprise resource-planning solutions.

CRM - digital sales and service

Digital sales and service CRM 

Drive growth and improve customer loyalty 

Organizations must empower their employees to deliver a proactive, personalized and positive customer experience. We tackle this challenge by providing your sales teams, call center employees and field service professionals the power of modern digital channels, predictive customer analytics and consolidated insights, so they can work together with a shared view of each customer.

By co-creating personalized, relevant experiences for your customers across the entire interaction lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies, reduced call volume and faster first-time-fix rates.


Real-time personalization solutions

Increase marketing effectiveness

Your customers and prospects need reliable, timely and relevant messaging and information. But to stay ahead and keep customers engaged, your organization also needs to deliver empathetic, personalized content that provides real value.

This approach enables you to change your content and message fast enough to stay relevant in real time and at scale to engage and retain your customers.

Rely on our end-to-end digital marketing services to create and deliver effective marketing strategies, harness data, embed intelligence, increase marketing effectiveness and optimize ecommerce experiences.


Customer insights 

Seamless experiences start with data 

Customers demand more and their expectations continue to rise. To provide customers with a seamless, personalized experience, you need to understand them better than ever. That requires a modern, data-driven and omni-channel analytics approach that enables you to uncover insights in the era of generative AI. 

Through a comprehensive set of platforms and proven approaches, we can help you gain valuable insights across channels. Avanade’s solutions can put you on the path to true customer intimacy – and help you create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.


Industry solutions

Energy and utilities

Maximize sustainable production and reduce downtime through operational excellence, while supporting worker safety and productivity. (Learn more)

Financial services

Enable insight and innovation with intelligent business applications to grow your bottom line. (Learn more)


Deliver personalized, digital patient engagement. (Learn more)


Take a process-centric approach to your intelligent transformation. (Learn more)


Provide a seamless experience to customers across all channels. (Learn more)

Service industries

Gain a single, integrated view of your organization. (Learn more)

Award-winning expertise
Microsoft Partner of the Year 2023 Dynamics 365 Sales & Marketing Award
Avanade and Accenture named a Leader in Everest Group's PEAK Matrix® for Microsoft Dynamics 365 Services 2023
18X Winner of the Microsoft Global Systems Integrator (GSI) Award
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North America

Europe and Middle East (EME)

Growth Markets


North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Head Office
30 Fenchurch Street
Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101