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Evolving business conditions and dynamic changes in technology and regulations are putting banks at risk of being unable to satisfy future business needs. In addition, unexpected new players are entering the market, threatening the business models of traditional banks.
As the banking landscape changes and competitors grow, so do customer expectations. Customers now demand a more tailored experience for how they interact and transact. If they don’t get what they want from their current provider, they will find it elsewhere.
"We’ve seen dramatic increases in our response rates with this new platform. We can now more readily segment our customer base, which enables us to grow our market share without increasing costs.“
Be the bank that not only keeps up with technology but leads the way. With improved business processes, maximized efficiencies and increased agility, which allows you to focus on innovating your business.
Surprise and delight your customers with unique, intelligent banking to give them personalized services and new experiences that other banks struggle to deliver.
Avanade helps transform our banking clients to not only exist in this digital world, but to exceed customer expectations and differentiate themselves from their competitors. We do this by focusing on three key areas:
How DBS bank in Singapore became one of the most advanced digital banks in the world.
“Bringing on Pepper to assist and delight our customers will help us learn what is possible. It’s yet another way ATB is demonstrating our commitment to transforming banking and identifying and employing cutting-edge technologies to enhance our customer experience.”
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.
Find out how we can help your bank undergo digital transformation.