At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success. Come join us

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft-first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

What You’ll Do

Client Advisory & Leadership

• Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
• Facilitate executive‑level discussions, workshops, and solution design sessions

Business Analysis & Solution Design

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
• Translate business needs into functional and non-functional requirements, maintaining a Requirements Traceability Matrix (RTM)
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards

Delivery & Collaboration

• Author functional design documents and user stories, working closely with technical consultants and architects
• Collaborate with development teams to ensure functional intent is accurately implemented
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
• Lead UAT planning and execution, supporting change management and adoption activities

Mentorship & Community

• Provide guidance and mentorship to junior consultants and offshore teams
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives

Digital Business Analyst (Senior Analyst)

At Avanade, we blend strategy, creativity, and technology to reimagine how organizations grow and operate in the age of AI. We help leaders turn complex business challenges into clear narratives and actionable roadmaps   then make them real.

What you’ll do

• Shape transformation stories: translate business challenges into structured strategies, clear recommendations, and compelling narratives.

• Lead client conversations: facilitate workshops, capture insights, and turn discussions into visual storylines and decision-ready decks.

• Design the future state: map current journeys, identify friction points, and build blueprints for new digital or AI-powered services.

• Collaborate to deliver: partner with designers, engineers, and change leads to bring ideas to life through prototypes and pilots.

• Communicate with impact: craft presentations that resonate at CxO level combining visuals, logic, and clarity.

Summary

At Avanade, we help organizations see the future faster then actually build it.

Our Advisory & Experience practice sits at the intersection of Digital strategy, experience, and AI, working with governments, banks, healthcare systems, airports, and global brands across Southeast Asia.

We’re looking for a Manager who can lead from the front shaping thinking, running rooms, and turning ambiguity into momentum.

This role is for someone who feels at home with clients, on whiteboards, and in boardrooms.

Key Responsibilities

Client Leadership & Engagement

• Lead client engagements and act as a day-to-day trusted advisor.

• Confidently engage senior stakeholders, including C-suite and agency leadership.

• Frame complex problems, guide decision-making, and build client confidence.

• Design and facilitate high-impact workshops (discovery, visioning, prioritisation, co-creation).

Strategy, Design & Problem Solving

• Apply Design Thinking and human-centred design to reimagine digitals products, services, and operating models.

• Translate ambiguous challenges into clear strategies, roadmaps, and action plans.

• Develop compelling, executive-ready presentations that tell a strong story.

• Balance strategic thinking with practical, buildable solutions.

• Shape and sharpen digital products and experiences, working closely with architects and engineers across CRM, AI, data, and cloud platforms  with strong exposure to the Microsoft ecosystem (Dynamics 365, Power Platform, Azure OpenAI, Copilot).

Change Management, Adoption & Impact

• Shape change strategies including stakeholder mapping, communications, and enablement.

• Design adoption approaches that shift behaviour, not just deliver training.

• Partner with delivery teams to ensure solutions land smoothly and stick.

• Measure impact through adoption, usage, and business outcomes.

Team Leadership

• Lead and mentor consultants, analysts, and designers on engagements.

• Set quality standards for storytelling, workshop design, and client outputs.

• Contribute to practice growth through assets, offerings, and points of view.

• Support sales activities including discovery workshops and proposal shaping.