Banking

Deliver innovative banking experiences for customers and employees by intelligently balancing human and digital interaction.

Let data drive your imagination

Banks are constantly looking for new ways to manage risk and regulation effectively, improve operations, deliver a distinctive customer experience and acquire and retain talent. At the heart of these challenges is the ability to manage data. But data is typically in silos across the business, in different formats and difficult to share. It is found in systems that, although business-critical, are sometimes decades old. Just creating a single view of the customer – something banks have been talking about for years – is still a struggle.


Imagine if you could personalise every customer conversation. Imagine if you could automate regulatory requests based on your latest information. Imagine if sales and service staff were supported by a virtual team of analysts and copy writers. Imagine if financial documents could be created in record time.

Imagine no longer. Generative AI has provided banks with opportunities to tackle these issues head-on. Together, let’s make the most of it.

Create digital conversations with customers that feel personal
Drive customer insight with data
Provide context for customer conversations and improve the customer experience.
Integrate customer services
Handle customer video conversations without email or call centre, plus real-time access to experts.
Personalise to boost sales
Improve CX at lower cost and double sales opportunities with a fully integrated digital portal.
Enhance operational efficiency to handle market disruption 
Move to the cloud
Rationalise and improve your applications portfolio and create cloud-native applications at speed.
Reduce back-office cost
Move off complex core banking systems and drive cost efficiencies with automation.
Robust cybersecurity posture
Adopt a Zero Trust culture and maximise security benefits of existing Microsoft investments.
Leverage AI for banking
Jumpstart employees’ work with AI
Boost developer productivity by modernising code and ensure financial data is secure and AI-ready.
Empower customer service colleagues
Scale up colleagues to answer more queries and offer next best action prompts.
Develop new offers faster
Update client data continuously and generate wealth advice and stock selection guidance.
Drive net-zero carbon operations
Plan for net-zero carbon operations 
Demonstrate clear transition from high-to low-carbon investment, including divestment.
Better regulatory reporting
Generate consistent and comparable data with better climate analytics and reporting systems.
Manage climate risk
Create scenario analysis models for climate risk to protect your balance sheet.

Our banking solutions 

Create digital conversations with customers that feel personal
Drive customer insight with data
Provide context for customer conversations and improve the customer experience.
Integrate customer services
Handle customer video conversations without email or call centre, plus real-time access to experts.
Personalise to boost sales
Improve CX at lower cost and double sales opportunities with a fully integrated digital portal.
Enhance operational efficiency to handle market disruption 
Move to the cloud
Rationalise and improve your applications portfolio and create cloud-native applications at speed.
Reduce back-office cost
Move off complex core banking systems and drive cost efficiencies with automation.
Robust cybersecurity posture
Adopt a Zero Trust culture and maximise security benefits of existing Microsoft investments.
Leverage AI for banking
Jumpstart employees’ work with AI
Boost developer productivity by modernising code and ensure financial data is secure and AI-ready.
Empower customer service colleagues
Scale up colleagues to answer more queries and offer next best action prompts.
Develop new offers faster
Update client data continuously and generate wealth advice and stock selection guidance.
Drive net-zero carbon operations
Plan for net-zero carbon operations 
Demonstrate clear transition from high-to low-carbon investment, including divestment.
Better regulatory reporting
Generate consistent and comparable data with better climate analytics and reporting systems.
Manage climate risk
Create scenario analysis models for climate risk to protect your balance sheet.

Our industry expertise 

Client stories

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To maximise the potential of technology, Allied Irish Bank (AIB) partnered with Avanade to securely implement Microsoft 365 in the cloud.
colleagues
See how Avanade partnered with Raiffeisen Bank International (RBI) to transform their workplace experience with Microsoft Office 365.

Equitable Bank is bringing application processing, loan approval and loan funding times down for customers.

Virgin Money managed the tight deadlines of ISA end-of-year activity using intelligent automation to speed up resolution, lower cost and improve CX.

Expert Spotlight

Meet our expert
Paolo Aiello

Global Financial Services Industry Lead

Research
Research
Is your data ready for AI?

Data issues are stopping banks from scaling AI. Here's how to get round them.

 
Report
Report
Customer service: time to break the rules

How Microsoft Copilot is changing the game for banks and insurers.

Insights

Research
Research
Banks: Are you AI ready?
We look at data, cloud, security and moving beyond the mainframe.
Blog
Blog
Three things banks should know about generative AI
Target high value use cases, know your limits and modernise your data.
Report
Report
Taking sustainability seriously: Are banks ready?
See how banks are under increasing regulatory pressure to track their ESG progress.

Want to talk to an expert?

Doing what matters starts here

Tell us more about your challenge or need and we will connect you to the right Avanade expert to help you.

How can we help?

Press Contacts

North America

NA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Growth Markets

GM-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101