Banking

Deliver innovative banking experiences for customers and employees by intelligently balancing human and digital interaction.

digital banking solutions

Let data drive your imagination

Banks are constantly looking for new ways to manage risk and regulation effectively, improve operations, deliver a distinctive customer experience and acquire and retain talent. At the heart of these challenges is the ability to manage data. But data is typically in silos across the business, in different formats and difficult to share. It is found in systems that, although business-critical, are sometimes decades old. Just creating a single view of the customer – something banks have been talking about for years – is still a struggle. 

 

Imagine if you could personalize every customer conversation. Imagine if you could automate regulatory requests based on your latest information. Imagine if sales and service staff were supported by a virtual team of analysts and copy writers. Imagine if financial documents could be created in record time.

Imagine no longer. Generative AI has provided banks with opportunities to tackle these issues head-on. Together, let’s make the most of it.  

Avanade Banking Industry
Create digital conversations with customers that feel personal
data-driven banking customer insights
Drive customer insight with data
Provide context for customer conversations and improve the customer experience.
banking customer services integration
Integrate customer services
Handle customer video conversations without email or call center, plus real-time access to experts.
improve the banking customer experince
Personalize to boost sales
Improve CX at lower cost and double sales opportunities with a fully integrated digital portal.
Enhance operational efficiency to handle market disruption 
creative cloud-native banking applications
Move to the cloud
Rationalize and improve your applications portfolio and create cloud-native applications at speed.
banking automation
Reduce back-office cost
Move off complex core banking systems and drive cost efficiencies with automation.
banking cybersecurity
Robust cybersecurity posture
Adopt a Zero Trust culture and maximize security benefits of existing Microsoft investments.
Leverage AI for banking
banking industry AI
Jumpstart employees’ work with AI
Boost developer productivity by modernizing code and ensure financial data is secure and AI-ready.
improve banking customer service
Empower customer service colleagues
Scale up colleagues to answer more queries and offer next best action prompts.
develop new banking offers
Develop new offers faster
Update client data continuously and generate wealth advice and stock selection guidance.
Drive net-zero carbon operations
net-zero carbon operations
Plan for net-zero carbon operations 
Demonstrate clear transition from high- to low-carbon investment, including divestment.
improve regulatory reporting
Better regulatory reporting
Generate consistent and comparable data with better climate analytics and reporting systems.
create scenario analysis models for climate risk
Manage climate risk
Create scenario analysis models for climate risk to protect your balance sheet.  

Our banking solutions 

Create digital conversations with customers that feel personal
data-driven banking customer insights
Drive customer insight with data
Provide context for customer conversations and improve the customer experience.
banking customer services integration
Integrate customer services
Handle customer video conversations without email or call center, plus real-time access to experts.
improve the banking customer experince
Personalize to boost sales
Improve CX at lower cost and double sales opportunities with a fully integrated digital portal.
Enhance operational efficiency to handle market disruption 
creative cloud-native banking applications
Move to the cloud
Rationalize and improve your applications portfolio and create cloud-native applications at speed.
banking automation
Reduce back-office cost
Move off complex core banking systems and drive cost efficiencies with automation.
banking cybersecurity
Robust cybersecurity posture
Adopt a Zero Trust culture and maximize security benefits of existing Microsoft investments.
Leverage AI for banking
banking industry AI
Jumpstart employees’ work with AI
Boost developer productivity by modernizing code and ensure financial data is secure and AI-ready.
improve banking customer service
Empower customer service colleagues
Scale up colleagues to answer more queries and offer next best action prompts.
develop new banking offers
Develop new offers faster
Update client data continuously and generate wealth advice and stock selection guidance.
Drive net-zero carbon operations
net-zero carbon operations
Plan for net-zero carbon operations 
Demonstrate clear transition from high- to low-carbon investment, including divestment.
improve regulatory reporting
Better regulatory reporting
Generate consistent and comparable data with better climate analytics and reporting systems.
create scenario analysis models for climate risk
Manage climate risk
Create scenario analysis models for climate risk to protect your balance sheet.  

Our industry expertise 

Avanade's banking industry expertise

Client stories

Allied Irish Bank Client Story
To maximize the potential of technology, Allied Irish Bank (AIB) partnered with Avanade to securely implement Microsoft 365 in the cloud.
colleagues
See how Avanade partnered with Raiffeisen Bank International (RBI) to transform their workplace experience with Microsoft Office 365.

Expert Spotlight

Paolo Aiello
Meet our expert
Paolo Aiello

Global Financial Services Industry Lead 

Research
Research
Banks focus on efficiency with AI

Over half of bankers see process automation, improved efficiency and reduced error from manual activity as key AI benefits.

Report
Report
New Qorus-Avanade report: Are banks losing touch with customers?

Banks face a high-wire act in blending human engagement and digital interaction.

Insights

Research
Research
Banks: Are you AI ready?
We look at data, cloud, security and moving beyond the mainframe.
Blog
Blog
Copilot for banks: revolutionize the way you work
Three ways Copilot can transform banks.
Solution
Solution
Increase employee productivity with Copilot
Give bank staff the power they need.
Talk to expert

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Press Contacts

North America

NA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Growth Markets

GM-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101