Microsoft Dynamics 365

Delivering digital transformation with intelligent business applications.


Avanade’s Microsoft Dynamics 365 services provide companies with a peerless combination of consistency, quality and predictability. We are the market leader for Dynamics 365 solutions and Microsoft’s 2018 Alliance Partner of the Year. And we’re seizing the cloud opportunity to help you realize your digital transformation ambitions.

Our comprehensive Dynamics 365 strategy includes:

  • Ongoing investments in Dynamics 365 add-on products featured on Microsoft AppSource.
  • Powerful partnerships – with Microsoft, Accenture and ISVs specialising in industry solutions e.g. K3 and Annata.
  • Unsurpassed international implementation experience as the world’s No. 1 Microsoft partner.
  • End-to-end services from Advisory, global implementation and managed services when required.
  • Unique industry business process modelling tools, called AIES (Avanade Intelligent Enterprise Solutions).
“The new CRM system is one of the most significant upgrades in the SCG Trust’s recent digital transformation, revolutionising how we interact with our large and engaged membership base.”
JANE COLES General Manager – Membership, Marketing & ICT, Sydney Cricket Sports Ground Trust

    An experienced partner you can trust

    • Forrester awarded Avanade “market leader” status for Dynamics 365 technologies – praising our peerless skills, balanced portfolio of ERP and CRM solutions, experience of delivering enterprise-wide transformation and our industry-sector competency.
    • Avanade is recognised by HFS as a leader for Dynamics 365.
    • IDC named Avanade and Accenture as market leaders for our work in implementing Microsoft solutions.
    • Microsoft 2018 Alliance SI Partner of the Year for the 11th consecutive year
    • Microsoft 2018 Dynamics for Finance and Operations Partner of the Year
    • Microsoft 2018 Global Finalist for the Dynamics Customer Service Award

    Microsoft Dynamics 365 enables you to transform your business for the Era of Intelligence by seamlessly unifying CRM and ERP from Microsoft’s Intelligent Cloud called Azure. Get in touch with Avanade to explore the following Dynamics 365 Capabilities:

    Customer Service (CRM)
    Personalised, Intelligent Solutions:
    Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

    Sales (CRM)
    Gain insight, automate, engage and drive growth:
    Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.

    Field Service (CRM)
    Intelligence and practicality for the field:
    Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

    Marketing (CRM)
    Unify sales and marketing to connect customer experiences:
    Avanade can help you digitally transform the customer journey. With an integrated platform and data that provide a complete view of your customers, you can personalise customer experiences across every touchpoint at global scale.

    Project Service Automation (CRM)
    Deliver excellence, enhance productivity and grow customer loyalty:
    Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

    Finance and Operations (ERP)
    Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth.

    Talent
    People-first solutions:
    Today's employees are powerful and want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent leverages the power of Office 365 and LinkedIn to quickly find and onboard the right people.

    Retail
    Engage customers, empower employees:
    Unify digital, in-store, and back office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

    Microsoft Dynamics 365

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    Industry thinking

    Read the latest Industry thought leadership.

    Next steps

    Find out how we can help transform your enterprise with Microsoft Dynamics 365.

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