MIT CISR research has shown that senior leaders expect that digital transformation efforts will significantly affect 67 percent of employees. After all, it’s employees who have to adopt new systems, data, processes, and habits to deliver on the transformation. This briefing outlines just how employees are affected, by describing the employee experience along four distinct transformation pathways. The research found that employees suffer from increased work complexity when companies follow pathways that prioritise developing customer-oriented capabilities over operational capabilities. Companies can improve their employee experience by first developing a foundation of required operational capabilities, or by doing so in small iterations by alternating with corresponding customer-oriented capabilities.
“The employee experience of digital business transformation,” Kristine Dery and Nick van der Meulen, MIT Sloan Centre for Information Systems Research (CISR), Research Briefing, Volume XX, Number 1, January 2020