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Customer experience and your bottom line
Executive summary for banking and capital markets.
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The banking industry isn’t what it used to be
The banking industry isn’t what it used to be. Evolving business conditions and dynamic changes in technology and regulations are putting banks at risk of being unable to satisfy future business needs. In addition, unexpected new players are entering the market, threatening the business models of traditional banks.
As the banking landscape has changed and competitors have grown, so have customer expectations. Customers now demand a more tailored experience for how they interact and transact. If they don’t get what they want from their current provider, they will find it elsewhere.
"We’ve seen dramatic increases in our response rates with this new platform. We can now more readily segment our customer base, which enables us to grow our market share without increasing costs.“
Imagine Banking. As it will be.
Be the bank that is not only keeping up with technology but leading the way. With improved business processes, maximised efficiencies and increased agility which allows you to focus on innovating your business.
Surprise and delight your customers with unique, intelligent banking to give them personalised services and new experiences that other banks struggle to deliver.
Transform your technology
Avanade helps transform its banking clients to not only exist in this digital world, but to exceed customer expectations and differentiate themselves from their competitors. We do this by focusing on 3 key areas:
- Modernise your legacy IT
- Optimise your Operations
- Reimagine Customer Experience
Our banking expertise
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300+ financial services firms worldwide, including 7 of the top 10 largest banks worldwide.
How to become a digital bank
Point of View: You need to serve today’s digital customers and create a digital workplace.
Welcome to the age of the smart digital bank
eBook: Avanade’s banking practice can turn digital innovation into results.
Smart banking in action
Avanade, Accenture complete digital workplace implementation at Standard Life.
Customer Analytics and Insights
Engage and advise your customers through a more personalised experience.
