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Redefine the retail banking workplace
Delivering a better retail banking experience is the way to differentiate. Transforming the workplace is how to do it.
How can a retail bank transform its workplace?
Retail banks want to differentiate around the customer journey. Transforming the workplace is the way to do it.
Our approach enables employees to offer a better banking experience through modernised platforms, a reimagined banking culture and optimised operations. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it’s a must have. According to MIT CISR, those companies that get this right generate better margins, faster time-to-market and greater ability to change. Customer satisfaction and innovation doubles and profitability increases by 25%1.
(1)“Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Centre of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017From our experience there are three elements for success:
“Working together in an agile way and creating flat hierarchies requires a different culture and new policies. So, our focus was not only the new technology, but also change management. [Avanade has] a lot of experience in the field of change management and the requisite practical knowledge for the implementation."
To learn more, read our Point of View on WX for retail banks.
Transform your technology
Avanade helps transform our banking clients to not only exist in this digital world, but to exceed customer expectations and differentiate themselves from their competitors. We do this by focusing on three key areas:
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“Bringing on Pepper to assist and delight our customers will help us learn what is possible. It’s yet another way ATB is demonstrating our commitment to transforming banking and identifying and employing cutting-edge technologies to enhance our customer experience.”
Our banking expertise: Top banks rely on us
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.
Out of the dark, not out of the blue
Remove the burden of legacy banking systems and embrace the potential of modernised IT.
Here’s why everyone’s talking about digital transformation
Explore the facts and figures for banks on our infographic.
Raiffeisen Bank International enables mobile, transnational collaboration with Microsoft Office 365
RBI transforms their workplace with Office 365 migration.
The Avanade Agile Advisor Platform
Put powerful investment-analytics capabilities in the hands of your advisors.
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