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Customer experience and your bottom line
Executive summary for banking and capital markets.
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Become a smarter digital bank
Stability has long been the watchword in banking. But in the digital world, slow and steady no longer wins the race. It’s time to get smarter.
Failure to keep up with the rapid pace of technological change will harm banks’ competitiveness. And losing your competitive edge isn’t an option. Especially when only 5 percent of customers feel their bank provides the proactive service they expect, according to recent research.
“We have completed a series of projects that can be considered trailblazers as far as our competitors are concerned. I believe Avanade’s contribution to be extremely important, which has allowed us to be a company at the forefront of innovation.”
Benefits: Richer experiences, smarter working
The digital revolution may present a threat to banks, but it’s also an opportunity. Digital technology can help banks be more relevant to customers, by offering richer and more engaging experiences. And it can help empower employees to work smarter. So don't shy away from it; embrace it and discover new ways of doing business. Avanade helps banks leverage digital tools and platforms in order to improve customer relationships and employee performance. By combining innovative Microsoft technologies with banking industry best practices, we can help align your IT with your business strategy.
Delivering for customers and employees
Avanade’s innovative digital services help banks transform the experiences they provide to customers and employees.
Digital customer: By building customer-centric banking services and driving highly personalised interactions across all channels.
Digital workplace: By simplifying and improving processes, collaboration and access to data, helping to make employees more productive.
Cloud: Delivering the speed you need to become a digital business.
Our banking expertise
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including 7 of the top 10 largest banks worldwide.
How to become a digital bank
Point of View: You need to serve today’s digital customers and create a digital workplace.
Welcome to the age of the smart digital bank
eBook: Avanade’s banking practice can turn digital innovation into results.
Smart banking in action
Avanade, Accenture complete digital workplace implementation at Standard Life.
Customer Analytics and Insights
Engage and advise your customers through a more personalised experience.
Digital Employee Experience
Provide your workforce with more productive, social, mobile and data-rich ways of working.
