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OKQ8 employees get modern tools, insight to adapt to digital future

Business Situation

OKQ8 Scandinavia is one of Sweden’s largest fuel companies, operating stations on its own and through franchises. OKQ8 had multiple disparate business systems across Denmark and Sweden. The company decided to introduce a unified business system and to create a platform to standardise business processes. Avanade was selected to help due to our expertise in Microsoft technology and experience with similar projects.

“It was important for us to update our systems, and we needed a partner who understood and could handle the extent of our digital transformation.”

Maja Robertsson Director of Logistic and IT, OKQ8 Skandinavia

Solution

Avanade implemented a company-wide rollout of ERP on Microsoft Dynamics at all of OKQ8's 550 stations. The project began with an end-to-end process mapping that took a holistic approach and created a jointly documented and detailed working method for each unique process in the extensive business. The implementation phase consisted of planning, analysis, design, development and testing. Avanade's local presence with global reach played a major role in the success of this project.

“Avanade’s ability to support best practices through all phases of the project along with its ability to gather the right skills from different parts of the world, such as ERP set-up and process management, has been very valuable to us,” said Kristin Bergman, senior IT project manager at OKQ8.

Results

The project gave OKQ8 the opportunity to penetrate all processes internally and to establish a modern technology platform that laid the foundation for working seamlessly between the business and IT departments. For example, there is now an opportunity to link the ERP platform with Microsoft Power BI and the company’s existing CRM solution from Microsoft.

“Such an extensive project as changing business systems and global rollout requires a lot from a supplier. Avanade has shown that they are a company with technical excellence and a deep understanding of the business,” said Helle Dahlgren Skov, director of retail manned & business development at OKQ8 Scandinavia.

Learn more about Avanade’s intelligent business solutions and Microsoft Dynamics 365 capabilities.

SOLUTION

Business Applications

CRM and ERP solutions to address industry-specific business challenges.

TECHNOLOGY

Microsoft Dynamics 365

Integrate ERP, CRM and Office 365 capabilities.

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Next steps

Learn more about the value our work brings to our clients and their customers.

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