Major disruptions are becoming more the norm than the exception. In a consumer-based economy like ours, that means retailers will need to react fast to keep or regain their footing. How things worked before won’t work going forward.
Watch our latest video webinar for a focused discussion on the need for retailers and brands to recognise and adopt new processes and technologies to honour what customers value and what successful associates require.
Read some of our latest content on rethinking retail for customers and store associates
The Retail Customer: New Behaviours, New Expectations
Explore this ebook to find out how retailers and brands can identify and adapt to new customer expectations going forward.
The Store Associate: New Roles, New Responsibilities
Find out how the roles and responsibilities of store associates have changed in the next normal.
Watch Webinar
Speakers
Gaurav Pant
Chief Insights Officer at Incisiv
Elizabeth Ebert
Executive, Global and North America IT Advisory Lead at Avanade
Sue McMahon
Industry Executive – Retail & Consumer Goods at Microsoft
Scott Pearson
Senior Director, Business Strategy for Microsoft Stores, Microsoft