Customer Experience
Exceptional customer experiences happen by design.
How to address customer experience in utilities
We’d like to show you how you can blend creativity, innovation and technology to deliver customer experiences. The outcome is about driving value, consistently at scale, across every brand touchpoint and channel.
- How consumers in the utility industry have continued to evolve with changing values and expectations
- Practical tips and effective ways to deliver on-target and timely journey-based experiences
- How to delight customers with optimised experiences using improved processes and technology
- From CX experts and Sitecore MVPs
- How digitally engaged utility customers lead to business value
Hear from industry experts - Ben Morgan, Director, Digital Marketing Centre of Excellence at Avanade and Charles Bell, Sitecore’s Director of Sales Engineering, EMEA.
Watch Webinar
Speakers
Ben Morgan
Director, Digital Marketing Centre of Excellence at Avanade
Ben adds over a decade of agency leadership and client strategy experience to the Avanade team. He has a strong history of being involved with client steering groups, helping to shape digital strategy and solutions that maximise the benefits of Sitecore and other leading MarTech solutions. As part of the Avanade CoE Ben works not only with clients, but also helps to evangelise Sitecore and other Digital Marketing technologies within Avanade.
Charles Bell
Director of Sales Engineering, EMEA at Sitecore
Charles is a highly experienced technical strategist and sales leader with over twenty years’ experience in driving digital experience delivery and running technical teams. He has worked with WPP agencies, global shipping and logistics companies, and now leads Sitecore’s EMEA team of Sales Engineers, responsible for supporting seven-figure annual sales targets. Charles is passionate about technology and how it constantly reshapes the relationship between companies and customers.
Insights
Your blueprint for digital transformation
Digital transformation success: it’s all in the preparation. Prepare to evolve with Avanade.