Create your digital advantage

The digital revolution has raised customer expectations in every industry. Insurance is no exception.

Today’s customers expect more than a once-a-year interaction with their insurance providers. But what does “more” mean? More choice? More convenience? More channels? More innovative products? More personalised service?

The answer’s simple: All of the above.

Digital technology gives insurers powerful ways to offer more. It enables new ways of working; new ways of interacting with customers; and new types of insurance products. Businesses that embrace the digital opportunity will build greater customer loyalty and drive more revenue. Those that don’t will be at a competitive disadvantage.

“Digital tools and this app in particular are a real support for customers and agents. The Aviva Italia app can provide immediate responses to a variety of needs, offering a range of useful services on the move.”

Louis Roussille Digital and Innovation Director, Aviva

The benefits of becoming a digital insurer

As a leading digital innovator, Avanade works with many of the world’s most successful insurance firms – including 34 of the top 40 global insurers. Our digital insurance capabilities help insurers, agents and brokers provide benefits to customers and employees.

Digital customer: By delivering more choice, personalisation and convenience and becoming a trusted adviser.

Digital workplace: By empowering employees through the use of digital tools, boosting their performance and customer service.

Our insurance expertise

Avanade was founded as a joint venture between Microsoft and Accenture. We combine innovative technologies, deep technical and sector expertise, and industry best practices to help insurers align their IT and their business strategies. The result: Companies can get to market faster and improve service, reduce costs and increase sales.

Our digital insurance capabilities and services include CRM, contact centre, policy management, digital marketing, core policy/billing and claims management (including mobile claims), data and analytics, enterprise and social collaboration, and more.


Analytics in insurance

Solving traditional and new problems.

The digital insurer

Find out how to stand out as a digital insurer.

Five things successful digital insurers know

How many are you getting right?

CRM in insurance

New opportunities in the digital age.

Police Mutual achieves business transformation

Cloud solution transforms service delivery.

Aviva goes digital

Mobile app enables customers to report claims and manage their accounts.

Insurance brokerage sees higher conversions, better selling outcomes and improved customer service

Microsoft Dynamics and advanced marketing solution helps optimize results.

Conversions up 20 percent, costs down by $3 million

Mobile eAgent platform transformed performance for leading insurer.

Digital Employee Experience

A more productive and social way of working.

Digital Enterprise Analytics

Powerful intelligence – anytime, anywhere.

Digital Marketing

Deliver digital customer experiences that build loyalty and enhance your brand.

Digital Sales and Service

Enable organisations to deliver great customer experience and improved employee engagement.


Transforming businesses into digital enterprises, whatever the industry.

Next steps

Find out how we can help you become a digital insurer.

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