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Deliver an intelligent retail experience

Retail customers expect shopping to be dynamic, interactive and social. They are looking for a unified, seamless and personalised shopping experience across all channels. To guarantee success, retailers need to make sure that the journey is as positive as possible.

That goes for both customers and employees. In a recent survey, almost 94% of retailers polled agreed that the employees in their organisations are viewed as a source of workplace advantage. But the majority of retailers have yet to consider or prioritise the proper investment needed to create a workplace environment that will attract and retail talented and engaged employees. Those retail leaders who have a well-planned and executed workplace experience see it as a clear differentiator for them.

To win with both customers and employees requires retailers to incorporate innovation into the very core of their organisation. Whether it’s new technology, process improvements or entirely new business opportunities or partnerships, innovative thinking comes from everywhere: top down, bottom up, inside, outside. And infused in and through all these areas is intelligence. That’s especially clear in areas like intelligent technologies and tools where AI and automation can help retail organisations take digital transformation efforts to the next level.

"It was important for us to update our systems, and we needed a partner who understood and could handle the extent of our digital transformation. For us, it was a learning experience at all levels of the company to grow and find out what it really meant to be process-oriented."

Maja Robertsson Director of Logistic and IT, OKQ8 Skandinavia

The benefits of an end-to-end retail organisational structure

A connected retail experience can increase customer and employee loyalty – not to mention sales. To achieve this, retailers must become what we call Future Ready. Now. This enables you to harness the power of experiences, analytics and innovation to deliver a unified commerce approach to sales, mobility and productivity, as well as optimised interactions between customers and your frontline workforce.

The result should be delighted customers and maximised efficiency.

    Our retail expertise

    Avanade is a joint venture between Microsoft and Accenture. Our combined industry, strategic and technical expertise means we understand the unique complexities of the retail market.

    We can help you create an intelligent retail experience. We can deliver innovations such as advanced store replenishment, master data synchronisation, assisted selling, next-generation retail management infrastructure, digital marketing, intelligent revenue growth, predictive analytics, and multichannel service and fulfillment.

    Our retail expertise is extensive:

    • We have over 2,400 retail industry professionals.
    • We currently have more than 100 large retail projects worldwide.
    • Eleven out of the world’s 40 largest retailers are Avanade clients.
    • More than 700 of our global delivery people are focused on retail.
    • We are well known in the industry for our innovative presence at NRF 2018 and other industry events.
    Future Ready. Now. Retail Point of View

    Future Ready. Now. research points to a well-planned and implemented digital transformation roadmap as a way for retailers to get to future ready.

    Are you a future-ready retailer?

    Learn about the three dimensions of our Future Ready. Now. approach.

    Retail Workplace Experience Point of View

    Well-planned and executed workplace experience can and will be a differentiator for retailers.

    Is your frontline prepared for the changing role of the store?

    Research from Avanade and Incisiv details specific recommendations for retailers to empower their frontline workforce to deliver a great customer experience and succeed.

    Retail

    Provide a seamless experience to customers across all channels.

    Digital Marketing

    Create innovative brand experiences that entice new customers and build loyalty.

    Employee Experience

    Treat your people like they’re customers.

    Sales and Service

    Deliver great customer experiences while improving employee engagement.

    Industries

    Transforming businesses into digital enterprises, whatever the industry.

    Next steps

    Find out how you can deliver a connected retail experience for your customers.

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