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Jumpstart your frontline journey

Despite their pivotal role, frontline workers have historically been largely overlooked during digital transformation efforts. That means they’re often disconnected from other teams and the wider company – blighted by outdated, obsolete tools and processes which result in inefficient communication and collaboration.

As a result, organizations across the globe are facing an extensive list of frontline work challenges today. It’s time to change that – and to deliver experiences that benefit both the worker and the bottom line.

But evolving frontline work depends on much more than rolling out apps or devices – it requires an end-to-end transformation, rethinking core work processes, renewing your employee experience and culture, and modernizing your workplace technology ecosystem.

We call this Workplace Experience (WX) and when done right, it helps your organization generate sustainable business value and harness the full growth potential from your frontline workforce.

It’s time to rethink frontline work

Our Workplace Experience solutions enable organizations to address their frontline work challenges:

  • Smart connected worker
    Create new sources of revenue and safety while transforming the experience for workers who directly or indirectly deliver experiences, products and services to your customers.
  • Intelligent industry transformation
    Transform what, how and why work is done. Use technology to open new sources of growth, evolve business operations, elevate customer experience and improve productivity by taking a holistic approach to workplace experience.
  • Next-generation employee experience (EX)
    Thrive in the great reshuffle era, by transforming and simplifying your EX. Talent attraction, retention and reskilling are all key business priorities – now is the time to embrace a holistic EX transformation to drive competitive advantage and growth for the organization.
  • Workplace managed services
    Drive more business value, improve employee and user experiences and open up innovation opportunities with our manage and evolve approach to workplace managed services.

Our new frontline work guide explores how you can embrace WX to empower field-based or customer-facing employees and introduce a truly people-first approach to work. Learn more – read the guide today.

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Teams as a work hub for every employee

6 ways Microsoft Teams elevates the EX for every worker.

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Future of work: Manufacturing

Nick Hussey and Jonny Williamson from The Manufacturer look at the future of work in manufacturing.

VIDEO

Rethink the manufacturing workplace

Discover how to empower frontline workforces in the manufacturing industry.

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Future of work: Retail

Three key insights from two retail industry experts: Shelley Bransten, Microsoft's CVP and Avanade’s Corine Vives.

Why work with Avanade?

The Future of Manufacturing Industry Podcast – Episode 1

Exploring how you can transform your workforce and workplace.

The Future of Manufacturing Industry Podcast – Episode 4

Rethink manufacturing to create a future-ready workplace and workforce.

Workplace challenges in the healthcare sector

Tackling the toughest challenges facing the healthcare sector.

Quick Start Remote Assist Enablement and Support

A program to keep first-line workers connected to experts.

Mater Healthcare

Mater accelerates its digital transformation to keep patients and healthcare workers safe.

BBU

Empowering Austrian federal agency employees in the field with mobile applications and a secure, modern workplace experience.

ICA Roslagstull

Swedish retailer improves the employee experience and efficiency through an AI-powered intelligent retail solution.

ABB Turbocharging engineers use mixed reality and Remote Assist to solve problems in the field

Avanade is helping ABB Turbocharging overcome its business and training challenges.

Next steps

Find out more about how to make your workplace a creator of sustainable value.

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