There’s a new X in town
WX – Workplace experience

Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organization need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.

A great WX is no longer a nice to have, it is a must have. According to Gartner1, "by 2020, the greatest source of competitive advantage for 30% of organizations will come from the workforce's ability to creatively exploit digital technologies."

What once was an IT initiative is now a business-wide initiative enabled by IT. So, CHROs, COOs, CIOs and other business unit leaders … it’s time to join forces and redefine your workplace value equation.

(1) Gartner, " How to Market and Sell Digital Workplace Solutions," Craig Roth, Published: 23 February 2018
“With the digital workplace … we will reinvent productivity, enhance the customer experience, speed innovation and build competitive advantage.”
Markus Petrak Corporate Director, Integrated Business Solutions, Henkel AG

Empowered x Engaged = Unstoppable

Empowering people with the right technologies and engaging them with a great experience leads to unstoppable value for the business through increased cost efficiency, productivity and growth.

Research by MIT Sloan Center of Information Systems Research (CISR) demonstrates that companies that score in the top 25% of employee experience achieve2:

  • Double the customer satisfaction (industry-adjusted Net Promoter Score, NPS)
  • Twice the innovation in terms of percent of revenues from new products and services
  • 25% greater profitability compared to competitors
(2) “Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Center of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017
Point of View
Redefine the workplace value equation

How to create sustainable value from your workplace.

Research
Building business value with employee experience

Research from MIT’s Center for Information Systems Research (CISR).

End-to-end approach to deliver your workplace experience

Our approach combines strategy, implementation, change management and managed services. We also have deep expertise in AI, analytics and the entire Microsoft technology ecosystem.

  • 11 years running Microsoft Partner of the Year
  • Digital strategy and change enablement practices
  • Cross-client workplace forum, benchmarks and best practices
  • Full-service digital studio and experience design practice
  • 1,800-plus workplace projects delivered
  • More than 8 million Office 365 seats deployed
  • 8 million Windows upgrades
  • 3,500 analytics experts

WX - Workplace Experience

Redefine the workplace value equation

How to create sustainable value from your workplace.

Building business value with employee experience

Research from MIT’s Center for Information Systems Research (CISR).

Towergate leverages cloud to fuel real-time enterprise

New Office 365 environment deployed using Microsoft FastTrack at extraordinarily fast pace.

Henkel reinvents productivity with Office 365

Office 365 empowers 47,000 employees.

Advisory Services

Bridging vision with experience and innovation.

Digital Employee Experience

A more productive and social way of working.

Workplace Modernization

Empower your workforce with technology.

Intelligent Automation

Unleash the virtual workforce.

}

More Business Issues

Next steps

Workplace experience matters wherever you work.
Talk to us about changing yours.

CLOSE
Modal window
Contract
Share this page