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Sales AV
United States
We’re looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale—owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You’ll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
Sales AV
United States
Role Overview
The Global Alliance Sales Activation Lead is responsible for driving execution, activation, and cross-functional alignment of Avanade’s joint Microsoft priority go-to-market initiatives. This role is focused on global orchestration, operating rhythm, and leadership across distributed Avanade teams to ensure consistent execution at pace.
The role partners closely with Avanade’s Market and Market Unit Alliance Sales Leads, while working cross functionally across Alliance, Sales, GTM Activation, Product/Offerings, Marketing, and Microsoft stakeholders.
What you'll do
Turn global Avanade - Microsoft priorities into clear, executable alliance sales activation plans in markets
Drive consistency and execution discipline across market units and alliance teams
Provide initiative leadership, structure, and coordination across Market Alliance Sales Leads around specific priority go-to-market initiatives
Act as a global execution and alignment anchor across a complex, matrixed ecosystem
Success is measured by priority GTM initiative metric attainment, global execution quality, Microsoft relationship intimacy, local GTM adoption, velocity, and consistency of allianceled motions.
Key Responsibilities
1. Global Alliance Sales Activation & Execution
Lead and operationalize global Avanade - Microsoft GTM joint sales activation programs and priorities
Translate joint alliance sales strategy into structured workplans, milestones, and outcomes
Track execution progress across market units and functions, proactively managing risks and dependencies
Ensure initiatives move from planning to real field execution, supporting bi-directional feedback from Global – Market – Market Unit alliance sales teams.
2. Orchestration and Support for Market and Market Unit Alliance Leads
Provide directional leadership and execution guidance to Market and Market Unit Alliance Sales Leads
Ensure Market alliance leads have clear activation priorities, sequencing, and expectations
Drive consistency in how initiative-specific alliance sales motions are executed across geographies
Act as a coordination point between Market Alliance Sales Leads and global initiative & program priorities
Support onboarding, enablement, and ongoing alignment of Market and Market Unit Alliance Sales Leads around specific joint GTM initiatives.
(This role provides leadership and coordination, not regional line management or quota ownership.)
3. Orchestration & Cross Functional Alignment
For designated Global Joint GTM Initiative(s), orchestrate alignment across:
Global and Market Alliance Sales teams
Sales and GTM Activation leaders
Product/Offering, Client Solutions, Practice, Marketing, and other shared services
Microsoft Global, Regional and Area PDMs and field stakeholders
Clarify roles, handoffs, and sequencing across initiatives to reduce duplication and friction
Advocate on behalf of field stakeholders, ensuring their perspectives and feedback are reflected and integrated into global activation plans
4. Joint Avanade | Microsoft Rhythm of Business (ROB) and Governance Support
Working with relevant Microsoft Partner Development Manager(s), maintain and drive relevant joint governance ROB for designated Global Joint GTM Initiative(s)
Support governance forums with clear inputs, outputs, and management of follow-through
Surface systemic execution issues, adoption risks, and interdependencies in stakeholder forums
Reinforce operating discipline without adding unnecessary process overhead
5. Field Enablement & Adoption
Support development and rollout of joint field enablement materials, playbooks, and readiness assets
Partner with enablement and change teams to drive adoption of joint GTM motions, tools, and processes
Ensure user centricity, with particular focus on Alliance Sales Leads and Sales stakeholders
6. Performance Tracking & Continuous Improvement
Track execution health and activation outcomes across joint GTM Initiative priorities, metrics, and KPIs
Maintain visibility into progress, risks, and dependencies for global leadership
Identify best practices and repeatable patterns to improve future execution.
Actively surface new ideas and program proposals to drive acceleration and achievement of joint success metrics
Contribute to standard templates, tools, and ways of working
Account Leadership AV
United States
Summary
The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.
As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.
Key Accountabilities
Account Management
Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
Manage key, strategic client relationships either personally or through a medium to large account team.
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.
Account Leadership
Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.
Selling
Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.
Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.
Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.
Key Performance Indicators
Client Experience
Overall & thought leadership / inspiration
Account Growth
Account Sales & Revenue Growth - both AMBG and Avanade
Account level CCI (Sold & Delivered)
Personal Chargeability (30%)
Knowledge
Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.
Is a strong big-picture thinker; makes frequent, clear references to the organization’s vision and strategy and the efforts required to drive them forward.
Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders
Account Leadership AV
United States
Summary
The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.
As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.
Key Accountabilities
Account Management
Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
Manage key, strategic client relationships either personally or through a medium to large account team.
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.
Account Leadership
Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.
Selling
Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.
Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.
Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.
Key Performance Indicators
Client Experience
Overall & thought leadership / inspiration
Account Growth
Account Sales & Revenue Growth - both AMBG and Avanade
Account level CCI (Sold & Delivered)
Personal Chargeability (30%)
Knowledge
Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.
Is a strong big-picture thinker; makes frequent, clear references to the organization’s vision and strategy and the efforts required to drive them forward.
Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders