Sales Support supports Avanade's sales teams in successfully and efficiently closing new business and leveraging specific skills depending on the area of focus. Will support administrative functions, and complete analytics to report accurate, efficient, and timely processes and information sharing. Additionally, this role will work directly with upper management to contribute to developing reports and credentials to support Business Developers and Account Leaders in achieving territorial sales growth targets.

What you'll do

-Contribute to the development and implementation of relevant processes and tools for a given territory/region/Market Unit to support decisions and sales growth-Contribute to an environment that facilitates sales enablement and fulfillment of proposals in an efficient manner-Support the yearly account plans process-Per leadership specifications, modifies processes and procedures to reflect customer and market needs and continuously exceeds customer expectations in a timely manner-Support development and implementation of management decision tools-Provide regular pipeline reporting and revenue forecasting to inform strategic planning and decisions-Develop and maintain a well-organized filing system to permit easy reference and rapid retrieval of information.

At Avanade, we see how the power of Dynamics 365 CE & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. 
 
Come join us

As a Dynamics 365 Customer Engagement Functional Consultant, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery 
 
What you'll do

We are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value. 
 
Key Responsibilities: 
 
• Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimize workflows, data management, and reporting. 
 
• Client Engagement: Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions. 
 
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices. 
 
 Customization & Integration: 
• Customize Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms. 
 
• Client Advisory & Best Practices: 
• Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimization. 
• Governance & Security: Implement data governance, security roles, and compliance policies across environments. 
• Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff. 
• Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically. 
 
Documentation & Reporting: 
• Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients. 
 
Collaboration with Cross-functional Teams: 
• Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle 
 
Experience Required  
 
• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.). 
• Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards. 
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders. 
• Ability to work directly with business stakeholders to provide functional solutions and best practices. 
• Strong understanding of CRM principles and customer engagement processes. 
• Excellent stakeholder management and communication skills. 
 

ERP Finance Consultant (Business Analyst) is responsible for identifying, developing, and deploying end-user solutions in system implementation. Business Analyst ensures business requirements are adequately met and provide a variety of leadership and advisory services around project management, business process development, implementation support, and end-user training as required. Additionally, lead project planning, implementation, and requirements gathering efforts across projects to work through complex problems. Acting liaison between Avanade clients and consultants, particularly during the initial phase of projects. Background in accounting and accounting processes are ideal.

Avanade Account Technology Strategist (ATS)

Join us as an Account Technology Strategist (ATS) and help shape the future of digital transformation for some of our most strategic clients. In this role, you'll serve as a trusted technology advisor, partnering with senior customer executives to align business priorities with innovative technology strategies that accelerate growth, drive business outcomes, and unlock the full potential of the Microsoft ecosystem.

We're looking for a strategic thinker and relationship builder who combines business acumen with deep technology expertise. You'll collaborate closely with Microsoft Account Executives, Customer Success Managers, Solution Specialists, and Avanade Business Development leaders to drive cloud adoption, AI innovation, and digital transformation across a portfolio of Small, Medium & Corporate (SMC) clients. You'll identify growth opportunities, develop executive-level technology roadmaps, and help customers realize measurable business value while strengthening long-term partnerships.

Come join us

At the intersection of business and technology, you'll help customers navigate complex transformation journeys and maximize the value of their Microsoft investments.

As a trusted advisor, you'll lead strategic conversations, influence executive stakeholders, and drive adoption of cloud, data, AI, security, and modern workplace solutions.

Working alongside Avanade and Microsoft teams, you'll develop innovative technology strategies that accelerate Azure consumption, support Microsoft solution adoption, and create opportunities for Avanade consulting services. Together we do what matters.

What you’ll do

Executive Technology Leadership

• Build trusted advisor relationships with CIOs, CTOs, CDOs, CISOs, business executives, and line-of-business leaders across a portfolio of 8–10 accounts.

• Facilitate strategic discussions on business transformation, AI adoption, cloud modernization, cybersecurity, data platforms, and workplace productivity.

• Develop executive-level technology visions and multi-year transformation roadmaps aligned to customer business objectives.

• Lead technology conversations that position Microsoft as the preferred strategic partner.

Account Planning & Growth

• Create and maintain comprehensive technology strategies for assigned accounts.

• Identify opportunities to expand Microsoft cloud consumption and platform adoption.

• Develop account technology plans that support revenue growth, customer retention, and long-term value realization.

• Influence customer investments toward Azure, Microsoft 365, Security, Fabric, Data & AI, and Business Applications solutions.

Industry & Business Consulting

• Understand industry trends, regulatory challenges, and competitive pressures across multiple sectors.

• Translate industry-specific challenges into business and technology solutions.

• Share leading practices, industry benchmarks, and AI-enabled innovation opportunities.

AI and Innovation Strategy

• Lead executive conversations around generative AI, Copilot, intelligent agents, and emerging technologies.

• Identify high-value AI use cases and establish adoption roadmaps.

• Help customers define governance, security, and change management strategies for AI deployment.

• Collaborate with technical specialists to accelerate AI solution adoption.

Technical Strategy Development

• Guide customers through:

o Cloud migration and modernization initiatives

o Data platform modernization

o Security transformation programs

o Digital workplace strategies

o Application modernization

o Hybrid and multi-cloud architectures

• Align technical architectures to business outcomes and investment priorities.

Orchestration & Team Leadership

• Act as the virtual CTO for the account team.

• Coordinate Microsoft specialists, architects, customer success managers

• Drive alignment across pursuit, solutioning, implementation, and adoption activities.

• Ensure customer engagements are coordinated and outcome-focused.

Business Value Realization

• Support the development of business value cases, ROI analyses, and executive presentations.

• Establish measurable success criteria for transformation initiatives.

• Track business outcomes and customer success metrics.

• Demonstrate realized value from Microsoft technology investments.

Key Performance Indicators (KPIs)

Customer Success

• Customer satisfaction and relationship health

• Executive engagement coverage

• Technology strategy completion and quality

• Customer referenceability

Business Growth

• Azure consumption growth

• AI and Copilot adoption rates

• Avanade services engagement growth

Transformation Outcomes

• Digital transformation initiatives launched

• Business value assessments completed

• AI opportunities identified and implemented

• Strategic roadmap execution progress

Skills and experiences

Required Experience

• 8+ years of technology consulting, enterprise architecture, account management, or technology strategy experience.

• Experience engaging executive stakeholders and business decision makers.

• Demonstrated success managing complex customer relationships.

• Experience driving cloud, data, AI, security, or application modernization initiatives.

Technical Knowledge

Strong understanding of at least three of the areas below, with a willingness to develop deeper knowledge across the remaining areas:

• Microsoft Azure

• Microsoft 365

• Security and Compliance solutions

• Data & AI platforms (Fabric, Foundry, etc.)

• Business Applications (D365)

• Cloud architecture and modernization strategies

• Generative AI and intelligent agents

Business Skills

• Executive presence and communication skills

• Strategic thinking and business acumen

• Account planning and opportunity development

• Financial and business case development

• Stakeholder management and influence