Business Situation
Delta Air Lines wanted to enable its employees to work in new ways that would drive greater productivity, better in-flight operations and personalized customer service.
"Delta's 21,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers' needs on board every flight. This is yet another way we're investing in technology to improve the customer experience."
Solution
Avanade, Microsoft, AT&T and Nokia partnered to deliver an advanced mobile in-flight sales and service solution based on the Avanade Mobile Airline Platform. The end-to-end retail platform combined Microsoft Dynamics for Retail software with Avanade’s Connected Store solution to help Delta improve how they serve customers while creating opportunities for revenue.
Avanade has integrated the solution into Delta’s operations and will provide ongoing support, maintenance and solution enhancements.
Results
More than 21,000 of Delta’s flight attendants across the globe have received a Nokia Lumia device powered by Windows Phone 8 – operating over Wi-Fi and AT&T’s 4G LTE network – equipped with Avanade’s Mobile Airline Platform application utilizing Microsoft Dynamics for retail mobile point of sale.
The solution enables near real-time credit card processing for on-board purchases, convenient eReceipts that can be emailed to customers, as well as the ability to read coupons displayed on a customer’s mobile device.
Delta can take advantage of many features to enhance the in-flight customer experience including the ability for flight attendants to process customer upgrades in-flight, validate credit cards for on-board purchases, and send eReceipts for on-board purchases.
