We are seeking a Client Group Lead, Financial Services in Toronto, Calgary, Vancouver or Montreal to drive growth, client success, and market leadership across Avanade’s Financial Services portfolio in Canada. This role is accountable for expanding Avanade’s footprint across banking, capital markets, insurance, and wealth management clients by building deep executive relationships and delivering industry‑relevant Microsoft‑based solutions.

As Client Group Lead, you will own the overall success of the Financial Services Client Group — spanning sales, delivery excellence, talent, and profitability — while partnering closely with Accenture and Microsoft to bring the full power of our ecosystem to clients.

Key Responsibilities

Client & Market Leadership

• Serve as the executive owner for Financial Services client relationships across the Client Group.
• Deepen trusted C‑suite relationships by understanding client business drivers, regulatory pressures, and transformation agendas.
• Position Avanade as a strategic partner for large, complex Financial Services organizations.

Business Growth & Sales

• Drive revenue growth, market penetration, and pipeline quality across the Financial Services portfolio.
• Grow existing accounts into Most Valued Clients (MVCs) through focused segmentation and account development.
• Improve sales productivity, win rates, and overall business development effectiveness.

Delivery & Financial Performance

• Ensure delivery excellence, client satisfaction, and profitable growth across all engagements.
• Partner with Delivery Leadership to balance quality, margin, and scale.
• Own Client Group financial performance including revenue, contribution, and investment priorities.

Ecosystem & Capability Building

• Collaborate with Accenture and Microsoft counterparts to define strategy, resource allocation, and joint market plays.
• Build Financial Services‑specific industry capabilities, advisory offerings, and solution architectures.
• Bring the full breadth of Avanade’s Microsoft platforms and GTM practices to clients.

Avanade est à la recherche d’un(e) Ingénieur(e) Microsoft Customer Engineer expérimenté(e) possédant une expertise approfondie de Microsoft Teams, notamment Teams Téléphonie, Microsoft Teams Rooms (MTR) et l’écosystème Teams au sens large. Ce poste orienté client requiert d’excellentes compétences en communication ainsi que la capacité de livrer des solutions techniques visant à améliorer la collaboration, optimiser les communications et enrichir l’expérience utilisateur dans des environnements d’entreprise.

Joignez vous à nous

Dans chaque groupe, il y a une personne qui voit loin et qui possède la motivation nécessaire pour concrétiser ses idées, même lorsque d’autres préfèrent jouer la carte de la prudence. Êtes vous cette personne?
Êtes vous animé(e) par la transformation numérique et prêt(e) à repousser les limites pour transformer les organisations et leurs façons de travailler? Nous constituons des équipes de personnes passionnées comme vous afin d’aider nos clients à exploiter pleinement leur potentiel dès maintenant, tout en se préparant pour l’avenir. Ensemble, nous faisons ce qui compte.

Vos responsabilités

•    Déployer et gérer des Microsoft Teams Rooms (MTR) dans divers environnements, en assurant une configuration optimale, une performance élevée et une excellente expérience utilisateur.
•    Soutenir les implémentations Teams Téléphonie, incluant le Direct Routing, Operator Connect, les répondeurs automatiques, les files d’attente d’appels et les intégrations PSTN.
•    Réaliser des évaluations de l’état de préparation du réseau et diagnostiquer les problèmes de qualité d’appel à l’aide de tableaux de bord et d’outils de télémétrie.
•    Fournir un accompagnement sur les fonctionnalités de base de Teams, notamment les clavardages, canaux, réunions, partage de fichiers et les flux de collaboration.
•    Collaborer avec les clients afin de comprendre leurs besoins d’affaires et de les traduire en solutions de communication évolutives basées sur Teams.
•    Animer des ateliers techniques et des sessions de formation portant sur Teams Téléphonie, le déploiement des MTR et les meilleures pratiques d’utilisation de Teams.
•    Soutenir les activités liées aux licences, à la configuration et à la personnalisation de Teams et des services Microsoft 365 connexes.
•    Documenter les meilleures pratiques, les guides de dépannage et les modèles de déploiement réutilisables à l’interne et pour les clients.

We are seeking a new talent to join the Team where you will have the opportunity to collaborate on the Epic projects for Avanade. Avanade Epic capability supports healthcare organizations dedicated to providing high-quality patient care and innovative solutions.

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

• Act as a subject matter expert (SME) for EpicCare workflows and configurations.

• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.

• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.

• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.

• Maintain system documentation, including workflows, build specifications, and testing protocols.

• Ensure compliance with HIPAA, data governance, and organizational security policies.

• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

• Support the teams working on other non-Epic inpatient clinical applications.

We are seeking an experienced Delivery Lead to manage medium to large-scale consulting and software application development projects within a global enterprise environment. This role requires a strong blend of consulting expertise, client-facing skills, and technical delivery leadership. You will be accountable for the successful execution of complex programs, ensuring quality outcomes, customer satisfaction, and alignment with business objectives.

As a Delivery Lead, you will also contribute to sales pursuits, solution planning, and deal shaping, while mentoring team members and fostering a collaborative culture.

Key Responsibilities

Within a dynamic and collaborative environment, you will:

• Lead Program Delivery: Drive the delivery of contracted solutions - including software application consulting and development at the agreed terms, economics, schedule, and quality standards.

• Risk & Change Management: Identify and manage program risks, secure senior management buy-in for critical plans and changes, and provide strategic direction for change enablement activities.

• Project Governance: Develop and maintain project work plans, including schedule, effort, and cost estimates. Ensure accurate requirements traceability throughout the lifecycle.

• Stakeholder Engagement: Understand client goals and expectations, address misalignments, and maintain proactive communication to ensure satisfaction.

• Team Leadership: Provide leadership across software development teams and consulting resources, including onshore, offshore, and nearshore teams. Mentor and develop team members, fostering career growth.

• Sales Support: Participate in key sales pursuits, contributing to solution planning and shaping deals that deliver business value.

• Governance Strategy: Define and implement control structures to ensure desired outcomes across projects and programs.