Redefine the retail banking workplace
Delivering a better retail banking experience is the way to differentiate. Transforming the workplace is how to do it.
Retail banks want to differentiate around the customer journey. Transforming the workplace is the way to do it.
Our approach enables employees to offer a better banking experience through modernized platforms, a reimagined banking culture and optimized operations. This is what workplace experience (WX) is all about.
A great WX is no longer a nice to have, it’s a must have. According to MIT CISR, those companies that get this right generate better margins, faster time-to-market and greater ability to change. Customer satisfaction and innovation doubles and profitability increases by 25%1.(1)“Building business value with employee experience,” Kristine Dery and Ina M. Sebastian, MIT Sloan Center of Information Systems Research (CISR), Research Briefing, Volume XVII, Number 6, June 2017
From our experience there are three elements for success:
“Working together in an agile way and creating flat hierarchies requires a different culture and new policies. So, our focus was not only the new technology, but also change management. [Avanade has] a lot of experience in the field of change management and the requisite practical knowledge for the implementation."
Avanade helps transform our banking clients to not only exist in this digital world, but to exceed customer expectations and differentiate themselves from their competitors. We do this by focusing on three key areas:
How DBS bank in Singapore became one of the most advanced digital banks in the world.
“Bringing on Pepper to assist and delight our customers will help us learn what is possible. It’s yet another way ATB is demonstrating our commitment to transforming banking and identifying and employing cutting-edge technologies to enhance our customer experience.”
Avanade is a joint venture between Microsoft and Accenture. Our experts have deep knowledge about the complexities of the banking industry, and they know how to deploy digital technology to transform banks’ operations.
That’s why Avanade works with many of the world’s most successful banks. We’ve helped over 300 financial services firms worldwide, including seven of the top 10 largest banks.
Find out how we can help your bank undergo digital transformation.