AI Workforce Architect

Avanade is looking for an experienced AI Workforce Architect, at the Manager level, who thrives on designing and leading enterprise scale Power Platform and Copilot solutions. This is a hands on, advisory role where you will own end to end solution architecture—shaping secure, scalable, and responsible AI powered experiences that enable how work gets done. Success in this role means partnering closely with business, IT, security, and delivery teams to translate complex business needs into practical technical solutions, while guiding governance, integration, and operational readiness across Avanade’s Power Platform and AI initiatives.

Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe.  Are you that person? 

Are you the one who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working?  Because we are building teams of people like that to help our clients unlock the power they need now and own what is next. Together we do what matters. 

What you’ll do 
•    Architect and lead end‑to‑end Power Platform solutions, including Power Apps, Power Automate, Dataverse, Power Pages, and Copilot Studio.
•    Design scalable, secure architectures covering environments, integrations, data, identity, and operations.
•    Lead Copilot and AI solution design, ensuring responsible AI, compliance, and appropriate use of automation vs. AI.
•    Define and enforce governance, security, and ALM strategies across enterprise Power Platform environments.
•    Design resilient integrations using Power Platform, Azure services, APIs, and custom connectors.
•    Guide teams on low‑code and pro‑code extensibility, ensuring alignment with enterprise standards.
•    Act as a trusted advisor—leading solution workshops, contributing to delivery planning, and translating business needs into practical technical solutions.

Job Description:

The Customer Success supports all aspects of the customer lifecycle, from onboarding to adoption, enablement, training, and value reviews for a strategic portfolio of customers using Microsoft Viva. This role places a strong emphasis on customer success, user adoption, and education, ensuring customers maximize the value of their Microsoft Viva investment through ongoing guidance, workshops, and training sessions.

The ideal candidate has experience in the HR and/or employee engagement space, a passion for technology, and a customer-first mindset focused on driving engagement, adoption, and long-term success. This person should be comfortable delivering training, advising customers on best practices for Microsoft Viva, and partnering closely with stakeholders to support change management and employee experience initiatives.

Success in this role requires strong attention to detail, excellent follow-through, and the ability to thrive in a fast-paced environment while building trusted relationships with customers and helping them achieve measurable business outcomes.

Key Responsibilities

• Serve as the primary contact for post-sales customer engagement, including onboarding, adoption, and consultative guidance
• Act as a trusted advisor, providing best practices, insights, and consistent product guidance
• Execute customer success strategies aligned to both short- and long-term business goals
• Deliver value reviews that connect Viva solutions to customer business outcomes and priorities
• Monitor customer health, identify risks, and develop actionable success plans to improve outcomes

Customer Value & Advisory

• Influence business and HR leaders through strategic advisory focused on employee experience and people success
• Drive measurable business value and outcomes beyond product usage
• Build and grow strategic customer relationships, including identifying expansion opportunities
• Lead ROI discussions and advise on AI-enabled business transformation

Customer Insight & Acceleration

• Gather and synthesize customer feedback to inform improvements and drive adoption
• Anticipate and resolve complex customer challenges with proactive, solution-oriented approaches
• Align internal resources to accelerate customer outcomes and remove blockers

Technical Delivery & Consulting

• Lead implementation and deployment of Viva Glint
• Oversee data operations and ensure quality, accuracy, and governance
• Troubleshoot issues and ensure successful system integration

Core Consulting & Communication Skills

• Apply strategic thinking and operate effectively in ambiguous, fast-paced environments
• Deliver strong executive communication, storytelling, and facilitation
• Use discovery and structured questioning to uncover customer needs
• Advocate for the voice of the customer and partners

Training & Enablement

• Deliver 1:1 and 1:many workshops to support Viva Glint adoption and action planning
• Upskill customers on Viva Glint and Viva Pulse usage and administration
• Customize engagements and training based on customer needs

At Avanade, we're at the forefront of the Data and AI revolution — helping organizations move beyond experimentation into enterprise-scale, value-driving solutions. As a Senior Manager, Data & AI, you'll be a senior, highly visible leader shaping and delivering our most ambitious AI transformations across Canada — combining deep architecture expertise with the ability to deliver complex, multi-agent AI solutions end-to-end.

What you'll do

As a Senior Manager, you'll own and deliver complex Data & AI engagements — bringing together architecture leadership, technical depth, and delivery excellence. You'll partner with clients, sales, and Microsoft to design and scale solutions that move organizations from pilots to production.

Key responsibilities

• Participate in all aspects of the sales cycle, including leading solution architecture for complex Data & AI engagements — including modern data platforms, advanced analytics, and machine learning

• Architect Generative AI and Agentic AI solutions — including multi-agent systems, Copilot extensions, RAG architectures, and AI orchestration platforms

• Deliver large-scale GenAI and Agentic AI programs end-to-end — from architecture and design through implementation, deployment, scaling, and value realization

• Engage executive and C-suite stakeholders through workshops, value-based presentations, and architecture reviews

• Embed Responsible AI principles — governance, security, evaluation, and risk management — across every engagement

• Partner with Microsoft and ecosystem partners to co-innovate, co-deliver, and stay ahead of the AI frontier

Come join us
There’s one in every group—the person who sees what’s possible and goes after it. If you are a consultative deal hunter who gets energized by opening doors, shaping bold Microsoft-powered solutions, and closing transformational work, you’ll thrive at Avanade.

We’re hiring in Canada within our sales organization. You’ll be a player-coach—winning business directly while elevating the team around you—backed by one of the most deeply Microsoft-aligned consultancies in the market. Together, we do what matters.

Key Responsibilities

• Hunt, shape, and win opportunities—owning the end-to-end sales cycle from first outreach through negotiation and close, with VP/C-level buyers.

• Build pipeline and deliver revenue through multiple motions: new logo acquisition and land & expand growth across your assigned territory and accounts.

• Lead co-sell motions with Microsoft and collaborate with channel partners—aligning plans, shaping pursuits, and winning together.

• Lead complex pursuits and orchestrate the team to deliver outcome-led proposals—progressing opportunities through statements of work, commercial approvals, and contracting.

• Earn executive trust—map stakeholders, open doors, create referrals, and keep Avanade positioned as a long-term partner.

• Grow business across priority sectors: Financial Services, Healthcare & Life Sciences, Retail & Consumer Goods, plus Resources (Energy, Oil & Gas), Communications, Media & Technology (CMT), and Products (including Manufacturing).