Business SituationWhen Avanade acquired KCS.net, we made it our mission to maintain – and enhance – our new team’s ability to serve our clients. Our existing business processes were not perfectly aligned to those at KCS.net, plus our finance and operations teams started receiving an added volume of up to 600 invoices each month. Employees struggled with having to duplicate efforts across two disparate systems.
“I love it. It is saving us all so much time and it is so much easier to invoice clients.”
So began an innovative project, combining the expertise and resources from across Avanade and Accenture, to create a seamless integration between legacy SAP business applications and a new, more agile Microsoft Dynamics 365 environment.
Our financial operations experts began working closely with end-users to define a seamless and integrated solution. Through user workshops and cross-disciplinary sessions, we gained an understanding of what employees required to adapt to a new, hybrid system of record.