How to address customer experience in utilities

We’d like to show you how you can blend creativity, innovation and technology to deliver customer experiences. The outcome is about driving value, consistently at scale, across every brand touchpoint and channel.

Join us to learn:

  • How consumers in the utility industry have continued to evolve with changing values and expectations
  • Practical tips and effective ways to deliver on-target and timely journey-based experiences
  • How to delight customers with optimized experiences using improved processes and technology
  • From CX experts and Sitecore MVPs
  • How digitally engaged utility customers lead to business value

Hear from industry experts - Ben Morgan, Director, Digital Marketing Centre of Excellence at Avanade and Charles Bell, Sitecore’s Director of Sales Engineering, EMEA.

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Ben Morgan, Director, Digital Marketing Centre of Excellence, Avanade

Ben Morgan
Director, Digital Marketing Centre of Excellence at Avanade

Ben adds over a decade of agency leadership and client strategy experience to the Avanade team. He has a strong history of being involved with client steering groups, helping to shape digital strategy and solutions that maximize the benefits of Sitecore and other leading MarTech solutions. As part of the Avanade CoE Ben works not only with clients, but also helps to evangelize Sitecore and other Digital Marketing technologies within Avanade.


Charles Bell, Director of Sales Engineering, EMEA at Sitecore

Charles Bell
Director of Sales Engineering, EMEA at Sitecore

Charles is a highly experienced technical strategist and sales leader with over twenty years’ experience in driving digital experience delivery and running technical teams. He has worked with WPP agencies, global shipping and logistics companies, and now leads Sitecore’s EMEA team of Sales Engineers, responsible for supporting seven-figure annual sales targets. Charles is passionate about technology and how it constantly reshapes the relationship between companies and customers.



Customer Experience

Exceptional customer experiences happen by design.

Digital Marketing

Create innovative brand experiences that entice new customers and build loyalty.

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