Microsoft Dynamics 365 enables you to transform your business for the Era of Intelligence by seamlessly unifying CRM and ERP from Microsoft’s Intelligent Cloud called Azure. Get in touch with Avanade to explore the following Dynamics 365 Capabilities:

Customer Service (CRM)
Personalized, Intelligent Solutions:
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Sales (CRM)
Gain insight, automate, engage and drive growth:
Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage more effectively, and win more deals.

Field Service (CRM)
Intelligence and practicality for the field:
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Marketing (CRM)
Unify sales and marketing to connect customer experiences:
Avanade can help you digitally transform the customer journey. With an integrated platform and data that provide a complete view of your customers, you can personalize customer experiences across every touchpoint at global scale.

Project Service Automation (CRM)
Deliver excellence, enhance productivity and grow customer loyalty:
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

Finance and Operations (ERP)
Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth.

Talent
People-first solutions:
Today's employees are powerful and want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent leverages the power of Office 365 and LinkedIn to quickly find and onboard the right people.

Retail
Engage customers, empower employees:
Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.