To better serve their digital customers, retail organizations need to create a seamless customer experience.
A new study by Avanade and Sitecore reveals the business impact of customer experiences on your bottom line. For example, 20% of organizations focusing on customer experience see better financial performance than their competitors.1 Learn how you can build a business case for delivering more compelling customer interactions.
1Source: Research by Avanade and Sitecore – Customer Experiences and Your Bottom Line, Retail Industry, May 2016.
©2016 Avanade Inc. All rights reserved. ©2001-2016 Sitecore Corporation A/S. All rights reserved.
EXECUTIVE SUMMARY
Customer experience and your bottom line
Executive summary for the retail industry.