Associate Manager, DevOps Engineering 

Avanade is looking for an Associate Manager, DevOps Engineer to establish and facilitate CI/CD best practices, cloud/container-based orchestration and establish automated testing strategies. This individual will focus on the Application Lifecycle Management (ALM) tooling and continuous delivery cycle, helping teams and organizations provide agility and business-value.

Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe.  Are you that person? 

Are you the one who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working?  Because we are building teams of people like that to help our clients unlock the power they need now and own what is next. Together we do what matters. 

Associate Manager, Full-Stack Developer

Avanade is seeking a highly motivated and independent Associate Manager, Full-Stack Developer who excels at problem-solving and is passionate about working with customers adopting Microsoft’s Teams Platform and Teams Events solutions to create engaging, high-impact digital experiences.
 
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe.  Are you that person? 

Are you the one who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working?  Because we are building teams of people like that to help our clients unlock the power they need now and own what is next. Together we do what matters. 

What you’ll do 
•    Serve as a subject matter expert in Microsoft eCDN, event analytics, and network readiness for Teams events, leading end-to-end customer engagements from initial awareness through optimization
•    Support customer success by providing expertise across Microsoft Teams Silent Testing and eCDN Silent Testing, delivering validation insights and end-to-end technical guidance
•    Identify, diagnose, and resolve client-side performance issues using endpoint remediation tools, including Intune Proactive Remediation capabilities
•    Monitor, investigate, and perform root cause analysis of events and meetings using tools such as Microsoft CQD and Real-Time Analytics (RTA)
•    Analyze event performance and attendee engagement using Microsoft Town Hall Insights and Presenter Analytics, identifying opportunities to improve outcomes
•    Collect and analyze diagnostic data (e.g., HAR logs) and leverage browser developer tools to troubleshoot issues and support root cause analysis
•    Build and manage executive-level customer relationships through regular project reviews, strategic escalations, and delivery of project commitments
•    Proactively identify and remove technical blockers to accelerate customer adoption and successful solution implementation
•    Gather customer insights and translate technical requirements into architecture and digital transformation solutions aligned to business outcomes
•    Apply deep knowledge of Microsoft solutions and the competitive landscape to guide customer conversations and uncover growth opportunities

Summary
The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.

As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.

Key Accountabilities
Account Management

• Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.

• Manage key, strategic client relationships either personally or through a medium to large account team.

• Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.

• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.

• Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.

Account Leadership

• Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).

• Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.

Selling

• Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.

• Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.

• Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.

• Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.

• Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.

Key Performance Indicators
Client Experience

• Overall & thought leadership / inspiration

Account Growth

• Account Sales & Revenue Growth - both AMBG and Avanade

• Account level CCI (Sold & Delivered)

• Personal Chargeability (30%)

Knowledge

• Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.

• Is a strong big-picture thinker; makes frequent, clear references to the organization’s vision and strategy and the efforts required to drive them forward.

• Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders