Introduction: 

The AI Workforce Endpoint Technical Lead is a senior technical leadership role responsible for architecting and delivering enterprise endpoint solutions across Microsoft Intune, Windows Autopilot, Windows 365, Azure Virtual Desktop, and related Microsoft technologies. This role provides technical direction for large-scale endpoint transformation programs, ensuring successful delivery, operational excellence, and adherence to architecture, security, and quality standards throughout the project lifecycle. 

Come Join Us: 

This is an opportunity to lead the delivery of complex endpoint transformation programs for large enterprise customers. You will apply deep technical expertise across modern device management technologies while guiding delivery teams, solving complex technical challenges, and ensuring successful outcomes across endpoint deployments, security initiatives, virtualization platforms, and operational modernization efforts. 

What you'll do: 

Endpoint Architecture & Delivery Leadership 

• Lead the architecture and delivery of enterprise endpoint solutions across Microsoft Intune, Windows Autopilot, Windows 365, Azure Virtual Desktop, and mobile device management platforms. 

• Serve as the primary technical authority for endpoint transformation programs from planning through deployment and stabilization. 

• Define and maintain technical standards, implementation patterns, reference architectures, and deployment methodologies. 

• Oversee technical governance, risk management, and quality assurance across endpoint delivery programs. 

• Provide architectural guidance for endpoint security, compliance, identity integration, application delivery, and device lifecycle management. 

• Act as the senior escalation point for complex technical issues and deployment challenges. 

Endpoint Engineering & Automation 

• Design and implement automation solutions that improve device provisioning, application deployment, compliance management, reporting, and operational support. 

• Integrate endpoint management platforms with Microsoft 365, Entra ID, PowerShell automation, Power Platform, and operational tooling. 

• Develop reusable deployment assets, engineering standards, and accelerators that improve delivery quality and consistency. 

• Drive continuous improvement through Endpoint Analytics, operational reporting, platform optimization, and automation. 

Program Delivery & Technical Governance 

• Lead technical workstreams across large endpoint transformation and modernization programs. 

• Ensure adherence to architecture standards, security baselines, deployment controls, and operational best practices. 

• Conduct architecture reviews, deployment readiness assessments, technical quality reviews, configuration audits, and risk assessments. 

• Coordinate with project managers, engineering teams, security stakeholders, infrastructure teams, and client IT teams to remove delivery blockers and maintain program momentum. 

• Support transition activities including operational readiness, knowledge transfer, documentation, stabilization, and support handoff. 

Stakeholder & Client Leadership 

• Act as a trusted technical advisor to client stakeholders throughout the delivery lifecycle. 

• Translate complex endpoint requirements and technical risks into clear decisions and actionable delivery plans. 

• Lead client-facing technical workshops, architecture reviews, program checkpoints, and executive-level delivery briefings. 

• Build productive working relationships across client technology, security, operations, and business teams. 

Team Leadership & Capability Development 

• Mentor endpoint engineers and architects in delivery methodologies, engineering practices, and Microsoft endpoint technologies. 

• Build technical capability through coaching, peer reviews, technical communities, and knowledge-sharing activities. 

• Contribute to internal standards, reference architectures, automation frameworks, delivery playbooks, and reusable assets. 

Skills & Experiences: 

Core Technical Skills 

• Deep expertise deploying and managing enterprise endpoint solutions with Microsoft Intune, Windows Autopilot, Windows 365, Azure Virtual Desktop, and mobile device management technologies. 

• Strong knowledge of hybrid endpoint management architectures and co-management approaches. 

• Proficiency with Entra ID, role-based access control, Conditional Access, endpoint security, and Microsoft Purview compliance capabilities. 

• Experience establishing and implementing security and compliance configurations across enterprise endpoint environments. 

• Familiarity with Microsoft 365 administration tools and Endpoint Analytics for monitoring, reporting, optimization, and continuous improvement. 

• Relevant Microsoft certifications such as MD-102 and AZ-140 are highly desirable. 

Delivery & Architecture 

• Proven experience leading end-to-end device lifecycle management, including provisioning, configuration, application deployment, patching, security, support, and retirement. 

• Expertise designing and implementing Windows Autopilot provisioning workflows and zero-touch deployment models. 

• Experience leading large, complex endpoint transformation programs across multiple business units, regions, or technology environments. 

• Ability to define and enforce delivery standards, architecture patterns, technical controls, and reusable accelerators. 

• Experience integrating endpoint solutions with automation and operational tooling to improve efficiency and reliability. 

• Five or more years of enterprise endpoint management experience in complex environments. 

Delivery & Leadership Skills 

• Strong leadership experience delivering enterprise endpoint and workplace transformation programs. 

• Exceptional stakeholder management and communication skills across technical, operational, and executive audiences. 

• Experience leading technical teams within large, complex enterprise environments. 

• Proven ability to manage competing priorities while maintaining delivery quality, technical integrity, and program outcomes. 

• Experience conducting architecture reviews, risk assessments, operational readiness reviews, and technical governance activities. 

• Strong collaboration skills across project management, security, identity, infrastructure, networking, application, and operations teams. 

Key Success Metrics 

• Successful delivery of enterprise endpoint transformation programs on time, within scope, and to agreed quality standards. 

• Stable, secure, and supportable endpoint platforms that meet architecture, compliance, and operational requirements. 

• Effective resolution of technical risks, delivery blockers, and complex deployment issues. 

• Improved delivery consistency and velocity through automation, reusable assets, and standardized engineering practices. 

• Successful knowledge transfer, operational readiness, and transition to support teams. 

• Growth in the technical capability and confidence of endpoint delivery teams. 

A great place to work: 

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our professionals make a genuine human impact for our clients, their employees and their customers. 

We are a people first company, committed to providing an inclusive, diverse, and equitable workplace for our employees and reflecting the communities in which we operate. Our Avanade Truly Human Living strategy is built on a foundation of well-being for our people. 

• Create — Be yourself. Bring big ideas to life. See your contributions make a difference. Do your best work. Develop your skills as a specialist in your field and feel empowered to think differently and challenge the norm. As a team, we go further together. 

• Inspire — Feel valued and supported. Thrive in an inclusive culture that celebrates diverse perspectives. Receive mentoring and coaching from experienced leaders. Work with great tools and exciting client projects. Feel part of something bigger. At Avanade, you truly belong. 

• Accelerate — Develop your career by working with Microsoft technologies. Experience opportunities to build relationships with clients and partners. Take advantage of an ever-growing library of training resources, certifications and learning paths. Get support from a company that genuinely cares about your long-term success. 

Additional perks and benefits: 

• Competitive salary and benefits package, including flexible working arrangements, health and well-being support, and financial planning tools. 

• Access to Microsoft training and certification programs, with dedicated learning time and funding support. 

• A vibrant internal community of endpoint and Modern Workplace practitioners, connected through communities of practice, internal events, and shared knowledge resources. 

Enjoy your career: 

Some of the best things about working at Avanade: 

Opportunity to work on complex Microsoft technology programs with exceptional development and training, as well as access to talent mobility opportunities across local and global projects. 

Avanade® is an Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant because of protected status and complies with applicable employment law. 

Role Overview

This role combines technical architecture leadership with responsibility for driving growth across North America within Avanade & Accenture Microsoft Business Group. Owns the evolution, quality and market success of Supply Chain & Engineering Advisory and the delivery of its priority solutions, with a focus on Smart Factory, including our Factory OS solution. Leads regional capability building and drives business growth in close partnership with Client Groups, Industry leadership and Microsoft.

This role can be based in Canada or the United States, within commutable distance of an Avanade office.

Key Responsibilities

Growth Leadership (North America)

• Build and lead the North America Supply Chain & Engineering Advisory team, including the Technical Architect community
• Drive pipeline growth, positioning and deal closure for Smart Factory offerings
• Partner with Client Groups and Industry leaders to shape growth strategy
• Strengthen ecosystem collaboration with Microsoft and Accenture Supply Chain & Engineering

Technical Architecture Leadership

• Own and evolve the technical architecture and quality standards for delivering our Supply Chain & Engineering solutions, with a special focus on Factory OS
• Drive market success and delivery excellence
• Define architecture approach across Azure, Fabric and AI agent frameworks
• Partner with Microsoft engineering teams on innovation and roadmap evolution
• Lead governance of implementations and architecture review boards
• Ensure scalable, repeatable and high-quality delivery across regions

Capability & Community Development

• Coach and develop technical talent within and beyond our team
• Build cross-regional collaboration with Data & AI, Industry and Supply Chain & Engineering communities
• Contribute to thought leadership and capability scaling

Business Impact

• Revenue growth through increased pipeline conversion and larger deal sizes
• Improved delivery quality and reduced project risk through architecture governance
• Acceleration of Smart Factory and AI adoption across clients
• Strengthened Microsoft partnership and co-innovation outcomes

Job Family Overview:

Focus on (Cloud and On-Premise) deployments of Dynamics 365, including all related configurations, Azure DevOps setup, Azure services configuration and environment monitoring and maintenance.

Job Overview:

Responsible for designing and implementing AX systems and cloud infrastructure, operating systems, networking, security and systems management architectures/solutions that enable effective client operations and collaboration.​

Key Accountabilities:

• Creation of build automation and/or build guides for solid, repeatable server builds and deployments
• Deploy enterprise-wide messaging and collaboration solutions to lower administrative costs and enhance end-user productivity
• Collect, identify, define and organize detailed user and systems requirements. Coordinate and collaborate with others to ensure plans and identified solutions meet the customer needs and expectations
• Monitor performance and analyze statistics to identify and resolve system problems
• Establish and maintain security including AX Security, integrity and business continuity controls and documents
• Responsible for the design of the AX technical infrastructure and integration in Customer existing environment
• works with Customer IT Operation management
• Designs performance framework and high availability architecture, designs and run performance benchmarks on critical business transactions

Key Role Skill & Capability Requirements:

Global skill requirements to come; speak to hiring manages, capability leads, and region Talent Community champions for needs in local market.

Preferred Certifications:Preferrred Education Background:

You will likely posess a Bachelor's degree or equivalent in relevt field.

Preferred Years of Work Experience:

3-4 years of relevant experience.

Preferred Years of Management Experience:Scope of Work:

Nature of Work: Executes project/program plans and processes in alignment with established operational objectives.Scope of Work: Work must be coordinated across different workstreams, processes, or projects.Complexity: Complex problems that can span across work domains requiring considerable judgement of contextual factors.Discretion: Wide latitude in approach to work within established work plans.Organizational Impact: Work efforts have an immediate impact on Avanade and/or client operations. If client-facing, should start to support client relationship and sales outcomes.Supervision Received: Works under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.Supervision Provided: Supports more junior colleagues on work efforts, with routine supervision of work efforts. May serve as Career Advisor.Knowledge Applied: Applies advanced knowledge of a learned occupation / discipline and basic knowledge of business operations.

Key Performance Indicators:Relevant Additional Details:

This field is reserved for any additional details that may not be globally relevant and consistently vary on a position-by-position basis.

Job Family Overview:

Focus on (Cloud and On-Premise) deployments of Dynamics 365, including all related configurations, Azure DevOps setup, Azure services configuration and environment monitoring and maintenance.

Job Overview:

Responsible for designing and implementing AX systems and cloud infrastructure, operating systems, networking, security and systems management architectures/solutions that enable effective client operations and collaboration.​

Key Accountabilities:

• Creation of build automation and/or build guides for solid, repeatable server builds and deployments
• Deploy enterprise-wide messaging and collaboration solutions to lower administrative costs and enhance end-user productivity
• Collect, identify, define and organize detailed user and systems requirements. Coordinate and collaborate with others to ensure plans and identified solutions meet the customer needs and expectations
• Monitor performance and analyze statistics to identify and resolve system problems
• Establish and maintain security including AX Security, integrity and business continuity controls and documents
• Responsible for the design of the AX technical infrastructure and integration in Customer existing environment
• works with Customer IT Operation management
• Designs performance framework and high availability architecture, designs and run performance benchmarks on critical business transactions

Key Role Skill & Capability Requirements:

Global skill requirements to come; speak to hiring manages, capability leads, and region Talent Community champions for needs in local market.

Preferred Certifications:Preferrred Education Background:

You will likely posess a Bachelor's degree or equivalent in relevt field.

Preferred Years of Work Experience:

2-3 years of relevant experience.

Preferred Years of Management Experience:Scope of Work:

Nature of Work: Executes project/program plans and processes in alignment with established operational objectives.Scope of Work: Primarily focused on own work, and execution of prescribed work plans.Complexity: Complex problems primarily within one's occupation / discipline that require personal judgement of contextual factors.Discretion: Wide latitude in approach to work within established work plans.Organizational Impact: Work efforts have an immediate impact on Avanade and/or client operations.Supervision Received: Works under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.Supervision Provided: Supports more junior colleagues on work efforts, with some checking of work.Knowledge Applied: Applies advanced knowledge of a learned occupation / discipline.

Key Performance Indicators:Relevant Additional Details:

This field is reserved for any additional details that may not be globally relevant and consistently vary on a position-by-position basis.